Business Analyst

Virginia Commonwealth University•Richmond, VA

11d•$70,000 - $75,000•Hybrid

About The Position

The Business Analyst provides analysis and technical support to the areas of the Parking and Transportation department that utilize the parking and fleet software systems. This position will manage the day-to-day operations of the T2 Flex enterprise system, becoming the "system expert" in its use and will give advice and best practice solutions to Parking and Transportation leadership. This position is responsible for maintaining operation of the parking software system, ensuring it is ready for sales and day-to-day operations; works to develop and implement best practices and continuous process improvement; designs and develops reports to analyze data for actionable insight and decision making; provides software support to advance departmental unit goals.

Requirements

Enterprise software experience, preferably within higher education or parking industries
Database management experience
Proficient in SQL
Advanced Microsoft Excel experience
Data retrieval and analysis
Degree in computer science, programming, database management, or related field, or history of relevant work experience
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Experience with system management software such as T2, AiMs, Cardinal, or related software preferred
Microsoft Office Specialist (MOS) Excel Certification preferred
Experience working in Parking and Transportation operations
Advanced SQL or other programming language(s)
Advanced degree

Responsibilities

Identify, plan, implement, and deliver strategies for efficient & effective software operation and resource allocation
Work with different P&T units to determine need and facilitate capabilities of software
Perceive and communicate decision impacts on and with departmental areas as it relates to T2 software
Develop and implement quality assurance and improvement of software functionality
Collaborate with IT, Network Services, and T2 Systems (and other parking systems) to ensure functionality
Develop and deploy user access levels in P&T Parking system software
Maintain and manage data integrity in enterprise software systems
Develop and design reports to aid in decision making process
Automate reports and metrics (as much as reasonable)
Collaborate with P&T units to utilize data to improve business practices
Analyze data for trends that could impact operations, practices, or revenue
Make recommendations based upon identified trends
Make recommendations based on requests of unit heads and needs of department
Work with VCU and vendor IT resources to improve systems co-functionality
Collaborate with Applications Analyst and unit heads to support integrations with university and vendor systems
Other duties as assigned by supervisor or Executive Director