Business Analyst

Ohio Department of Administrative Services•Columbus, OH

About The Position

DCY is seeking a team-oriented professional to provide support for process automation projects such as OCLQS, TAP, OB, and OPR. This role involves conducting business and systems analysis, analyzing current business processes, identifying gaps, and recommending improvements. The Business Analyst will elicit, document, and validate requirements, define project scope, and maintain working knowledge of agency systems and relevant programs/policies. They will serve as a liaison between various stakeholders, develop process models, review system design documentation, and support system implementation. Additionally, the role includes providing operational and technical support, developing and executing test plans, performing system validation, assisting with data conversion, interpreting regulations, and troubleshooting system issues. The position also involves delivering help desk and user support services.

Requirements

24 months recent experience (within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS.
6 months training or 6 months experience in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
Completion of undergraduate core coursework or 2 years experience in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field.
For Ohio Benefits System positions, requires 24 months recent experience (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits.
6 months training or 6 months experience in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Responsibilities

Conduct business and systems analysis to support IT projects and process automation.
Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements.
Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders.
Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts.
Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR).
Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations.
Develop process models, workflows, and diagrams to support system design and stakeholder understanding.
Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies.
Support system implementation, including stakeholder coordination, end user support, and transition activities.
Provide operational and technical support to internal teams, agency partners, and contractors.
Develop and execute test plans, test cases, and user scenarios to validate system functionality.
Perform system validation and quality assurance by comparing outputs to requirements and expected results.
Assist with data conversion, migration, and integration activities.
Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality.
Troubleshoot system issues by identifying, documenting, and tracking defects through resolution.
Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly.
Support user acceptance testing (UAT) and coordinate stakeholder sign off.
Maintain and update system documentation, including job aids and user guides.
Track project tasks and maintain project related documentation.
Participate in backlog refinement, prioritization, and sprint planning.
Analyze system data and metrics to support decision making and continuous improvement.