Business Analyst

Septodont•Lancaster, CA

8d•Onsite

About The Position

Septodont is seeking a Business Analyst for its operations in Lancaster, PA. This role involves managing customer data in Salesforce.com, developing reports and dashboards, optimizing ERP business processes, and supporting the transition from Microsoft Dynamics to SAP. The Business Analyst will also be responsible for creating system documentation, collaborating with cross-functional teams, and providing user training and support.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
At least 2 years experience in sales, business, marketing or financial analysis
Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.
Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support.
Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams.
Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT.

Nice To Haves

Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred
Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus.

Responsibilities

Load, validate, and maintain customer data in Salesforce.com
Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.
Develop and deliver Salesforce reports and dashboards
Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.
Design, document, and optimize ERP business processes
Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.
Participate in transitioning activities from Microsoft Dynamics to SAP
Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.
Create and maintain high-quality process and system documentation
Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.
Partner with cross-functional teams to align technology with business goals
Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.
Enable users through training and support
Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.