Business Analyst
About The Position
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Digital Design and Delivery (DDD) division is the Government of Alberta's centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better human-centered digital services. The Platforms Branch enables product teams to deliver digital services more efficiently by providing shared capabilities such as identity verification, authentication, access control, messaging, payments, and access to common data. Within the branch, Product Operations leads onboarding, change management, stakeholder coordination, and operational support for platform products and digital services. The Platforms branch is looking for two (2) Business Analysts. Reporting to the Manager, Product Operations, the Business Analyst implements onboarding, change management, incident follow-up, and business relationship management activities that support identity and access management services in production and pre-production environments. This position helps relying parties understand technical and operational requirements, navigate service changes, and work within established practices that support secure, consistent service delivery.
Requirements
- A university degree in a related field (e.g., Computer Science, Public Administration, Political Science, Business Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
- Experience supporting operational coordination, onboarding, stakeholder engagement, service delivery, or change activities in a program, platform, product, or technical service environment.
- Experience gathering issue details, supporting triage, documenting impacts, identifying patterns, and coordinating resolution with technical teams.
- A cover letter clearly demonstrating relevant skills and competencies tailored to this position.
Nice To Haves
- Working knowledge of identity and access management concepts such as authentication, authorization, credential lifecycle, user lifecycle, access provisioning, role-based or group-based access, identity proofing concepts, federation, and service access patterns.
- Experience supporting technical onboarding, integration requirements, testing coordination, environment-readiness activities, or operational readiness for digital services.
- Awareness of privacy, cybersecurity, records management, and information-handling considerations related to AI-enabled and automated operational work.
Responsibilities
- Lead onboarding and integration of platform services, developing clear guidance, coordinating stakeholders, and supporting partners in meeting technical and operational requirements.
- Operationalize change management processes, including release planning, stakeholder communications, testing coordination, and issue triage to ensure service readiness and continuity.
- Drive service improvement through insight and collaboration, leveraging support data, stakeholder feedback, and Contact Centre trends to identify and implement practical enhancements.
- Engage and enable stakeholders, supporting discovery, education, and adoption of platform services while identifying opportunities for growth and integration.
- Support operational and strategic priorities, delivering advice, reporting, and continuous improvement using AI-enabled tools, data, and best practices.
Benefits
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
