Business Analyst – Government & Regulatory Programs

pureIntegration•Stamford, CT

12h

About The Position

We're looking for a Business Analyst to bridge the gap between regulatory requirements and customer/agent-facing technology solutions. You'll work across Legal, Compliance, Product, UX, and Technology teams to translate government and regulatory obligations into clear business requirements — and help ensure the solutions we build are both compliant and easy to use.

Requirements

Bachelor's degree in Business, Information Systems, Communications, or related field
3+ years of Business Analysis experience
Experience gathering and documenting business requirements
Experience working in Agile/Scrum environments
Strong analytical, problem-solving, and communication skills
Ability to manage multiple initiatives at once
Experience facilitating cross-functional meetings

Nice To Haves

Telecom or cable industry experience
Background supporting regulatory/compliance initiatives
CX design knowledge
Experience with agent workflows and operations
Familiarity with FCC regulations, privacy, accessibility, or government programs
CBAP, CCBA, or Agile certification
JIRA/Confluence proficiency
Experience using AI tools (Copilot, Claude) for requirements work

Responsibilities

Analyze regulatory requirements and assess their business impact
Gather and document business/functional requirements for customer and agent systems
Partner with Legal and Compliance to turn regulations into actionable requirements
Facilitate requirements workshops with cross-functional stakeholders
Write user stories, acceptance criteria, and process documentation
Map customer journeys and agent workflows that balance compliance with usability
Collaborate with UX on wireframes and design reviews
Support Agile delivery cycles alongside Product Owners and Technology teams
Support UAT and validate that solutions meet business and regulatory goals
Act as the go-between for business stakeholders and technical teams