Business Analyst

Bank of America • San Bernardino, CA

15d • $80,500 - $120,200 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Analyst is responsible for providing business metric and program analysis, report management, and project support at several different levels. The position requires the incumbent to have diverse administrative expertise and to oversee various policies, programs, and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with field management, and work closely with other organizations within the LOB.

Requirements

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning Prioritization
• Experience in payment processing and & industry concepts
• Interchange knowledge
• Excel / PowerPoint / Word
• Ability to evaluate and guide complex deals to drive informed, timely decisions
• Highly self-directed with the ability to independently manage priorities
• Collaborative team player with a strong ability to build positive working relationships

Nice To Haves

• Experience in Business Banking, Sales Support, merchant/pricing support, onboarding, or related financial services operations.
• Familiarity with Salesforce or similar workflow/reporting tools, along with strong Excel and presentation development skills.
• Experience supporting process improvement efforts, change initiatives, or business governance and risk routines.

Responsibilities

• Analyze merchant processing statements
• Work directly with internal sales representatives for cost analysis and optimization
• Facilitate and create training material and presentations
• Research internal technical and procedural questions

Benefits

• Discretionary incentive eligible
• Eligible for annual discretionary award based on individual performance, line of business performance, and company success.
• Industry-leading benefits
• Access to paid time off
• Resources and support for employees
• Support for sustainable growth of business and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED