Business Analyst

Novalink Solutions LLC•Columbia, SC

7d•Onsite

About The Position

The CFS Project is part of the Department of Social Services (DSS) and is responsible for developing, implementing, and maintaining a federally-mandated Child Support Enforcement System (CSES) that provides comprehensive support to the operation of South Carolina’s Child Support Enforcement (CSE) Program, as well as for completing the development, implementation, and maintenance of the Family Court Case Management System (FCCMS) for all South Carolina Family Courts. This position is for a Business Analyst Project Lead and Functional Subject Matter Expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs), and assisting counties during the Maintenance and Operations phase of the FCCMS project. The Business Analyst-Project Lead will report to the FCCMS Project Manager.

Requirements

5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects
2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)
2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing
BS/BA degree or equivalent work experience
Strong Interpersonal skills with the ability to lead
Ability to present, communicate and teach concepts in a clear and concise manner
Strong organizational skills
Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders (State and county) and executives
Ability to use MS Office, MS Visual Studios, and SHAREPOINT effectively

Nice To Haves

Experience documenting existing and proposed business processes
Previous judicial experience
Previous experience in state government
Experience testing Judicial or Case Management System Development projects
Experience with Agile or Waterfall methodologies
Ability to travel to training site as needed to conduct training within the State

Responsibilities

Review functional designs produced by vendor.
Create models to document existing and proposed business processes.
Develop General System Design (GSD) documents for new or enhanced system functionality.
Analyze proposed business process and software changes.
Execute test scripts.
Develop test scenarios/test cases and test scripts.
Record and verify test results.
Analyze and report test results.
Report defects to Test Manager/Test Team.
Perform Regression Tests.
Reproduce defects/demonstrate defects to development as needed.
Participate in Incident Review Meetings as needed.
Provide data analysis and root cause analysis as needed.
Review requirements, component designs, and use cases and maintain test script traceability to each as applicable.
Prepare test data, including interface data files as needed, for executing test scripts.
Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses, and others as needed.
Participate in the monitoring and reporting on the execution of the System Development Contractor’s performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor’s tools and appropriately extracting data to produce metrics and reports.
Conduct End User Training for designated counties during rollout.
Ability to travel within the State to conduct onsite training as needed.
Ability to discuss application and configuration while relating application training to Clerks of Court staff’s “every day” business.
Follow up on end user questions with Functional and Technical Experts in a timely manner.
Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manuals.
Create computer-based training videos.
Provide online training.
Create End User Training Materials as needed.
Conduct level 2 help desk support of higher complexity application defects.
Update Application Configuration as needed.
Conduct help desk ticket resolution related to the FCCMS application.
Communicate announcements, workarounds, and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.
Ability to plan, organize, instruct, and review the work of the testing team.