Business Analyst

Brink's Inc

20h

About The Position

PAI offers ATM portfolio management services, aiming to make ATM management easy and efficient, and ensure reliable access to cash for consumers. PAI provides tools and services for ATM portfolio owners and operators, including retailers, financial institutions, and independent operators/ISOs, combining proprietary portfolio management tools with Vantage business services to deliver increased performance at lower unit costs. Brinks is building a premier ATM Managed Services organization, dedicated to ensuring high availability for all ATM fleets. Brinks Global ATM Managed Services’ Product Engineering division partners with Financial Institutions to deliver scalable ATM outsourcing solutions. The Business Analyst plays a critical role in enabling the successful onboarding and management of Financial Institutions by defining, coordinating, and validating data feeds and systems for forecasting, reconciliation, dispute management, and chargeback operations. This role acts as a liaison between Financial Institutions and Brinks’ internal teams, ensuring clear requirements, precise data integration, and operational readiness. The Business Analyst will also collaborate with Product Engineering to continuously improve onboarding workflows, automation capabilities, and data ingestion processes. As Business Analyst – ATM Outsourcing & Financial Integrations, this role is key to Brinks’ ATM Managed Services growth strategy, directly impacting the efficiency, scalability, and excellence of Financial Institution onboarding and ongoing data operations. The position involves cross-functional work with Operations, Treasury, Settlement, Risk, Dispute Management, and Technology teams to ensure all required transaction data, settlement files, and reporting feeds are properly defined, transmitted, validated, and operationalized. This role requires analytical acumen, documentation skills, deep financial services expertise, and the ability to translate complexity into actionable business and technical requirements, thriving in a fast-paced environment.

Requirements

7+ years of experience as a Business Analyst within financial services, banking, payments, or fintech environments.
Understanding of financial transaction processing, reconciliation workflows, and dispute/chargeback operations. Experience working directly with Financial Institutions in a regulated environment.
Ability to translate business needs into clear functional and technical requirements.
Analytical and problem-solving skills with a high level of attention to detail.
Effective communicator using both verbal and written communication across technical and non-technical audiences.
Ability to drive alignment across diverse stakeholder groups and navigate conflicting priorities.
Understanding of iterative development methodologies and working within Agile frameworks.
Ability to match technology capabilities to business value while understanding operational and compliance risks.
Comfort operating in a fast-paced, high-growth environment with evolving priorities.
Ability to produce documentation, specifications, cost justifications, business cases, authorization requests, and other general supporting documentation
Technically minded with a desire to see systems (strong Systems Thinker)
Bachelor’s degree in business, finance, information systems, computer science, or related field.
3+ years of experience gathering and documenting business and data requirements.
Experience supporting data integrations involving SFTP, APIs, or structured flat files.
Experience working cross-functionally with Operations and Engineering teams.
Demonstrated experience managing multiple initiatives simultaneously while meeting deadlines.
Documented track record of improving business processes or onboarding efficiency.
Knowledge of Microsoft Suite, including Outlook, Word, Excel, and PowerPoint.
Experience with project management tools such as ClickUp, Jira, Microsoft Project, or similar platforms.
Ability to create process diagrams and documentation using tools such as Visio, Lucidchart, Miro, or similar.

Nice To Haves

Familiarity with data analysis tools and basic SQL is preferred.

Responsibilities

Serve as the primary technology liaison for Financial Institutions during ATM outsourcing onboarding
Lead discovery sessions to identify required data feeds for ATM transaction forecasting, Settlement and reconciliation, Cash management reporting and operational analytics, Dispute and chargeback management
Document detailed business requirements, data specifications, file formats, and delivery methods (SFTP, API, batch files), mapping logic, and transmission schedules.
Oversee ingestion and validation of data feeds to ensure completeness, accuracy, and operational readiness
Identify data gaps, discrepancies, and process risks, drive resolution with internal and external stakeholders.
Support reconciliation and settlement processes and assist with root-cause analysis of variances.
Partner with dispute and chargeback teams to ensure proper transaction mapping and reporting accuracy.
Develop and maintain onboarding playbooks, standard operating procedures, data specifications, and documentation templates.
Translate business needs into user stories, process maps, and functional requirements for Product Engineering.
Identify automation opportunities to improve onboarding timelines, scalability, and data validation controls.
Drive continuous improvement initiatives that reduce manual effort and enhance operational transparency.
Collect requirements, timelines, outcomes, and cost justifications, and using those work products, produce capital expenditure requests and push them through the delegation of authority processes