Business Analyst – Government & Regulatory Programs

pureIntegration•Stamford, CT

7d•$40 - $43

About The Position

We're looking for a Business Analyst to partner with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. This role is responsible for analyzing business processes, documenting requirements, designing customer and agent experiences, and supporting the delivery of compliant technology solutions. The ideal candidate is passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency.

Requirements

Bachelor's degree in Business, Information Systems, Communications, or related field
3+ years of Business Analysis experience
Experience gathering and documenting business requirements
Experience working in Agile/Scrum environments
Strong analytical, problem-solving, and communication skills
Ability to manage multiple initiatives at once
Experience facilitating cross-functional meetings

Nice To Haves

Telecommunications or cable industry experience.
Experience supporting regulatory or compliance initiatives.
Knowledge of customer experience (CX) principles.
Experience designing agent workflows and operational processes.
Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs.
CBAP, CCBA, or Agile certifications preferred.
Strong knowledge of JIRA/Confluence
Strong knowledge using copilot and Claude to aid in requirements gathering

Responsibilities

Analyze new federal, state, and local regulatory requirements and assess business impacts.
Gather and document business and functional requirements for customer and agent-facing systems.
Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
Facilitate requirements workshops with cross-functional stakeholders.
Create user stories, acceptance criteria, process flows, and business process documentation.
Define customer journeys and agent workflows that support compliant and intuitive experiences.
Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
Work closely with Product Owners and Technology teams throughout Agile development cycles.
Support solution design discussions.
Identify business process improvements that reduce operational complexity while maintaining compliance.
Support User Acceptance Testing (UAT).
Validate implemented solutions meet business objectives and regulatory requirements.
Serve as a liaison between business stakeholders and technical teams throughout project delivery.