Hybrid Business Analyst (Network/Telecommunication) at Lansing MI
About The Position
Responsible for gathering business and technical requirements during client kick-off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration. Ability to obtain and report business and technical requirements. Facilitate review sessions to discuss projects. Excellent customer and communication service skills. Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing. Disseminate information effectively to all technical teams, customers, and technical managers. Understand a large (enterprise) and complex network environment.
Requirements
- Excellent customer and communication service skills.
- Ability to work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
- Ability to understand a large (enterprise) and complex network environment.
Responsibilities
- Receive, process, present data, and information regarding weekly Service Requests (Infrastructure Service Requests).
- Gather business and technical requirements during client kick-off meetings.
- Consult SMEs on tasks required to complete integrated projects for all Telecommunication services.
- Manage multiple projects based on Agency assignments.
- Facilitate meetings with clients to gather requirements for all IT solutions.
- Identify impacted business processes and determine best process and IT solution integration.
- Obtain and report business and technical requirements.
- Facilitate review sessions to discuss projects.
- Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
- Disseminate information effectively to all technical teams, customers, and technical managers.
- Understand a large (enterprise) and complex network environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
