Business Analyst

Client: Client•Dallas, TX

4d•Onsite

About The Position

This role involves interfacing with Financial advisors, their staff, and private bankers to resolve complex servicing issues and escalations. The Business Analyst will review documentation, analyze issues, and prepare recommendations for insurance, escrow, taxes, or other matters that may arise during the life of a loan. A key aspect of this role is providing a high-touch, single point of contact for advisors and bankers until issue resolution. The position also requires interfacing with the sub-servicer, Cenlar, to drive appropriate action and ensure the high service levels expected by advisors and clients.

Requirements

3-5 years' minimum servicing experience (NOT loss mitigation/default)
General Microsoft Office experience required
HS diploma required
Excellent organization skills (think case management)
Excellent verbal and written communication skills
Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
High level of Accuracy and Detail Oriented/multitasking
Must have excellent teamwork orientation and the ability to work independently in a fast moving environment

Nice To Haves

Servicing system MSP/Black Knight is a plus
General servicing experience (not loss mitigation/default)
Working knowledge of escrow analysis and escrow accounting
Familiarity with insurance requirements including force placement and loss draft
Knowledge of various loan products, IO, ARM, HELOCs
Ability to articulate Payment and accounting history
Working knowledge of applicable regulatory guidelines related to mortgage servicing, with focus of default management activities
Familiarity with mortgage origination documents such as mortgage, promissory note etc.

Responsibilities

Interfacing with Financial advisors, their staff and private bankers to resolve complex servicing issues and escalations
Reviewing documentation, analyzing and preparing appropriate recommendation for insurance, escrow, taxes or any other issue that may arise during the life of the loan
Providing High Touch/White Glove single point of contact for advisors and bankers until issue resolution
Interfacing with sub-servicer Cenlar to drive the appropriate action and demand the high service level that advisors and clients expect