Business Analyst - Prevention Bureau

Harris County•Houston, TX

About The Position

The Business Analyst works directly with Prevention Bureau leadership, supervisors, inspectors, administrative personnel, IT staff, vendors, and partner departments to understand operational workflows, determine what information is needed to measure work, identify where information originates, and establish practical processes for capturing it. The analyst investigates unavailable, incomplete, inconsistent, or unreliable data and recommends workflows, procedures, forms, system fields, controls, and business requirements to improve data reliability. The position administers and validates established key performance indicators (KPIs), develops new measures as programs and service demands evolve, and evaluates workload, staffing capacity, service demand, productivity, cycle time, backlogs, and resource utilization. It connects operational workflows, employee responsibilities, information systems, performance measures, and organizational objectives to support fair, consistent, and evidence-based leadership decisions. The analyst also supports operational reporting, process improvement, strategic and resource planning, and implementation of the Enterprise Fire Marshal Management System and related initiatives. The role may support any HCFMO division or emergency operation when directed. It is a regular full-time position; hours will be discussed during the departmental interview. Employment is contingent on passing a background check and drug screen.

Requirements

Associate degree from an accredited college in Business Administration, Data Analytics, Management Information Systems, Public Administration, Finance, Statistics, Project Management, or a closely related field, or equivalent combination of education, experience, and training.
Four years of directly related professional experience in business analysis, operational analysis, performance management, process improvement, data analytics project coordination, or a closely related field.
At the date of hire, possess a valid driver’s license and State of Texas Class C.
Advanced proficiency in Microsoft Excel, including formulas, tables, pivot tables, data validation, charting, and data reconciliation.
Working knowledge of at least one business-intelligence or data-visualization platform, such as Microsoft Power BI, Tableau, or a comparable analytical tool.
Hold an Entry Certificate in Business Analysis (ECBA) or higher, or be able to obtain an approved business-analysis certification within one year of employment.
Knowledge of business analysis, process discovery and management, performance measurement, workload analysis, continuous improvement, and project coordination principles.
Ability to independently investigate operational processes, determine how work is performed, identify the origin of required data, and document the complete flow of work and information.
Ability to determine why information is missing, inconsistent, duplicated, delayed, or unreliable and develop practical processes for capturing, validating, maintaining, and reporting it.
Ability to translate operational needs into process maps, data definitions, procedures, forms, system requirements, controls, ownership assignments, and measurable outcomes.
Ability to design meaningful KPIs with clear definitions, reliable data sources, appropriate targets, and documented calculation methods.
Ability to analyze staff workload using multiple operational factors and explain limitations or contextual differences fairly.
Strong analytical, critical-thinking, problem-solving, and root-cause-analysis skills.
Proficiency in Microsoft Word and PowerPoint, and experience with data-visualization or business-intelligence tools such as Power BI or Tableau.
Ability to query, combine, validate, and interpret data from multiple systems.
Ability to develop dashboards, current-state and future-state process maps, business requirements, standard operating procedures, job aids, implementation plans, and executive-level reports.
Ability to facilitate process-discovery sessions, obtain accurate information from personnel at all organizational levels, reconcile conflicting descriptions of work, and build agreement around an approved process.
Excellent written, verbal, facilitation, presentation, and interpersonal communication skills.
Ability to manage multiple priorities, meet recurring reporting deadlines, and maintain accurate documentation in a dynamic environment.
Ability to work independently while collaborating effectively with executives, supervisors, field personnel, administrative staff, vendors, and partner agencies.
Ability to handle sensitive information with discretion and comply with applicable privacy, security, records-management, and access-control requirements.
Complete required TCOLE Personal History Statement and Background Investigation Authorization forms if selected to advance.
Pass the required criminal background check, including fingerprinting, and drug screen.

Nice To Haves

Bachelor’s degree from an accredited college or university in business administration, data analytics, information systems, public administration, finance, statistics, project management, or a related field.
Six or more years of progressively responsible experience in business analysis, data analysis, performance measurement, process improvement, operational analysis, project management, or a related field.
Experience supporting public-safety, fire-prevention, inspection, permitting, code-enforcement, emergency-management, or other governmental operations.
Experience developing workload and staffing-capacity models for operational personnel.
Experience gathering and documenting business requirements for enterprise software, workflow, permitting, inspection, records-management, or reporting systems.
Experience with Microsoft Power BI, Tableau, SQL, relational databases, GIS, or comparable data-analysis and reporting tools.
Experience developing current-state and future-state process maps, standard operating procedures, data dictionaries, business requirements, dashboards, and executive-level reports.
One or more professional credentials: IIBA Certification of Capability in Business Analysis (CCBA), IIBA Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or a comparable certification in business analysis, process improvement, project management, or data analytics.
Possession of a TCOLE Basic Peace Officer License or higher is noted; additional position requirements apply to candidates holding one.

Responsibilities

Manage monthly, quarterly, and annual KPI reporting, including data collection, validation, reconciliation, and submission.
Maintain KPI definitions, formulas, sources, owners, targets, and reporting rules; develop and review measures aligned with Bureau priorities, regulatory responsibilities, customer service, quality, timeliness, compliance, outcomes, and workload.
Analyze service demand, assignments, completed and pending work, backlogs, processing times, reinspections, and geographic and seasonal trends.
Develop workload models and staffing scenarios that account for case complexity, travel, leave, training, administrative duties, and emergency assignments.
Document workflows, responsibilities, handoffs, system interactions, and controls with staff and subject-matter experts.
Identify data gaps and recommend forms, required fields, procedures, and system changes; establish data definitions, ownership, collection schedules, and validation standards.
Collect and analyze inspection, permitting, plan review, enforcement, facility, event, and customer-service data.
Apply quality checks, trend analysis, benchmarking, and forecasting to identify risks and opportunities for improvement.
Document data limitations and protect restricted information in accordance with applicable policies and requirements.
Create dashboards, scorecards, reports, and presentations that explain findings and operational context.
Support leadership decisions, budgeting, staffing, strategic planning, performance reviews, accreditation, audits, Commissioners Court, and public information requests.
Coordinate process improvements to reduce delays, duplicate work, errors, and administrative burden while maintaining compliance and quality.
Develop procedures, job aids, and implementation plans; measure results and recommend corrective actions.
Serve as a business liaison for the Enterprise Fire Marshal Management System and related initiatives.
Document requirements and support data migration, configuration, testing, training, and implementation with HCFMO, Engineering, IT, and vendors.
Track project milestones, risks, and deliverables; communicate findings clearly and maintain supporting records.
Serve on committees, boards, workgroups, or project teams as assigned by management.
Perform assigned tasks safely and document and report accidents, injuries, or health exposures in accordance with accepted safety practices and HCFMO policy.
Support any HCFMO division or emergency operation when directed by a supervisor or command staff member.
Perform administrative and other related duties as assigned.