Business Analyst

UnitedHealth Group•Hartford, CT

18d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Will be at Quincy, MA site to start for training. Will also be required to support additional sites on a rotating basis in the South area (starting with Plymouth and eventually including Braintree, Weymouth, Easton, Taunton). If you reside in Quincy, MA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Requirements

Bachelor's degree in CS, IT or business-related field
2+ years of experience working in Agile delivery processes
2+ years of system analysis experience
2+ years of experience writing clear, detailed system and business requirements
2+ years of experience in data gathering, analysis, and interpretation
2+ years of experience supporting product marketing and internal/external communications, including translating technical capabilities into clear, consumable messaging
2+ years of experience managing or supporting production issues, including triage, root cause analysis, and coordination with engineering and business stakeholders
2+ years of experience analyzing user feedback, operational metrics, and production insights to inform product improvements and prioritization
1+ years of experience creating and executing test plans and test cases

Nice To Haves

Bachelor’s Degree in related field (typically in healthcare administration, psychology or healthcare related field)
Healthcare Industry experience
Enterprise Application Integration (EAI) experience
Experience working with test plans and test cases
Experience serving as Salesforce subject matter expert (SME)
Experience working with Agile project management tools such as Rally or Jira
Proficiency with MS Visio, Draw.io
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project
Proficiency with SOAPUI or Postman
Knowledge of the Software/System Development Life Cycle
Understanding of integration tools/ Apps with Salesforce
Ability to troubleshoot, identify cause, design and provide effective solutions

Responsibilities

Act as the liaison between Business and Developers and QA groups within the scrum team
Ability to independently collaborate with other IT teams to understand current system states and Web Services that needs to be utilized for the user stories
Understand the data elements on the web services to help map them to the business requirements
Work closely with the Developers to create various screen mock ups and help them map data to screen
Support BA, Dev and QA teams during the lifecycle of the project within the scrum team
Participate/ Support Agile process (feature and user story grooming sessions, user story sizing)
Ensure that Dev and QA thoroughly understand the business requirements
Ensure that the test cases and test scripts are complete and cover all aspects of testing a story
Extensive Experience to work with web services
Manage SFDC development cycle to ensure compliance with internal governance and standards
Develop functional specifications for system features and reports
Work with cross-functional teams to collect data and generate competitive strategies
Administer system and analyze database metrics to ensure project/product optimization
Perform configuration and customization of Salesforce platform (workflows, dashboards, custom objects, etc.)
Awareness on AppExchange solutions and add-ons to enhance CRM
Working with SQL queries, and Service Cloud, Health Cloud products
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement