Business Analyst, RCA/B2B Commerce, USA

OSF Digital•Madison, MS

74d•$120,000 - $160,000•Remote

About The Position

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction.

Requirements

Proven experience as a Business Analyst, Salesforce Consultant or similar role in IT or software consulting.
Hands-on experience with Salesforce documentation, particularly with Salesforce Revenue and Commerce Clouds.
Experience delivering technology solutions for Public Sector clients, with knowledge of regulatory, compliance, and data security requirements.
Familiarity with Salesforce deployment and project lifecycle management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities, with a talent for client-facing interaction.
Ability to translate complex technical information into understandable terms for non-technical clients.
Strong organizational skills with the ability to manage multiple clients or projects simultaneously.

Responsibilities

Collaborate with stakeholders to understand business needs, goals, and requirements.
Gather and document detailed business requirements, user stories, and functional specifications.
Perform gap analysis to identify discrepancies between current and desired states.
Recommend tailored Salesforce solutions, focusing on Revenue Operations, B2B and B2C selling motions
Collaborate with development teams to ensure clear understanding of requirements and effective implementation of solutions.
Conduct feasibility studies and impact assessments to evaluate proposed solutions.
Assist in the development and execution of test plans and test cases.
Conduct training sessions and workshops for clients to facilitate effective adoption of Salesforce solutions.
Stay current with the latest Salesforce trends and innovations to provide informed recommendations.
Document all consultancy activities, including client interactions, recommendations made, and feedback received.