Business Analyst

Arrive Logistics • Chicago, IL

30d • $79,000 - $98,000 • Onsite

About The Position

Arrive Logistics' Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle.

Requirements

• Bachelor's degree in a related field or equivalent experience
• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role
• Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product.
• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.
• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.

Nice To Haves

• Experience writing user stories, acceptance criteria, and technical specifications preferred.
• Experience working on B2B products is preferred; a freight or logistics industry background is a plus.

Responsibilities

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

Benefits

• medical, dental, vision, life, and disability coverage.
• matching 401(k) program.
• Employee Resource Groups.
• office wide engagement activities, team events, happy hours and more!
• casual dress code.
• transportation reimbursement program.
• gym membership.
• free counseling sessions through our Employee Assistance Program
• Referral Program!
• relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level