Business Analyst

University of Texas at Austin • Texas, TX

1d • Hybrid

About The Position

At Technology Resources (TRecs), the goal is to provide clients with information technology that enables units to better serve the campus. The objective is to provide secure, reliable, and responsive IT systems, solutions, and support. This role is for a university that is internationally recognized for its academic programs and research, where the work makes a difference in the lives of university staff, thereby enhancing the student experience.

Requirements

• Proficiency with MS Office Suite.
• Basic knowledge of project management.
• Detail oriented.
• Superior verbal/written communications skills.
• Service-oriented experience.
• Professional demeanor.
• Prior experience with document repositories.
• Experience with metrics and service delivery.
• Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.

Nice To Haves

• Bachelor's degree and two years of related experience providing user support and customer service.
• Product owner experience and documentation experience.
• More than the minimum required experience.
• Prior UT experience.
• Prior DEFINE experience.
• Prior Agile methodology experience.

Responsibilities

• Serve as a product owner for TRecs applications.
• Develop, interpret, and present requirements to functional experts and technical team in a way that is meaningful to each audience.
• Participate in backlog grooming as product owner; write, size, and prioritize stories.
• Meet regularly with stakeholders to review status of current requests, work, and related activities; obtain information about emerging client needs; establish client priorities; manage expectations and communicate TRecs’ needs; alert clients to blockers on current work.
• Work with clients and TRecs leadership to establish optimal support levels for business systems.
• Escalate obstacles to TRecs management as necessary.
• Attend meetings, take notes, and publish minutes.
• Coordinate meeting logistics, including remote participation and other technology needs.
• Provide communications assistance by drafting notifications, updates, reports, and project-related documentation, etc.
• Use collaboration tools, such as MS Teams and Confluence, effectively.
• Monitor and respond to incoming communications and escalate appropriately.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level