Business Analyst

Genpact

12d•Hybrid

About The Position

The Business Analyst is ultimately responsible and accountable for all business aspects (i.e. technical, operation, economical) of the requirements and analysis phase of a project and ensures that the final deliverable of a software development project meets all of the intended needs of the business. This person acts as the primary resource in the requirements phase of a project, and the primary business representative in the design and development phases of the project. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. This post is for a position within the Experience unit at Genpact (Formerlly Rightpoint). Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.

Requirements

5+ years of Business Analyst and/or Consulting Experience
Bachelor of Science in Business/Computer Science or related field (preferred).
Excellent consulting skills and the ability to work effectively with clients and team members
Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
Relevant hands-on development or requirement-capturing experience in the one or more of the following: Adobe Commerce, Shopify, Microsoft Modern Workplace: Sharepoint, Viva Engage, etc, Sitecore, Optimizely
Thorough working knowledge of SDLC models / methodologies, including waterfall and agile, IT systems and processes, methodologies and their direct implementation to projects
Experience writing epics/features and user stories with detailed acceptance criteria
Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience with numerous environments and architectures
Ability to understand and apply common, object-oriented modeling techniques, including UML, use case, activity and sequence diagrams
Maintains awareness of new and emerging technologies and the potential application on client engagements
Comfortable leading data gathering and requirements sessions (i.e. meetings and JAD sessions)
Experience with requirements management, use case and modeling tools
Strong decision making / problem solving skills and experience with software development project
Experience with applying and general knowledge of various analysis and gathering approaches, methodologies and models
Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical / implementation levels
Ability to coach, mentor and train personnel within a technical organization
Strong analytical and planning skills / experience with software development projects

Nice To Haves

Project Management Professional (PMP) certification is a plus

Responsibilities

Plan and manage tasks associated with all phases of a software development work: requirements gathering, design, development and testing.
Perform requirements gathering and analysis that may include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, JAD sessions and key analytical troubleshooting.
Design software solutions through the definition of business processes and workflows, software application navigation flow, user interfaces, and reporting layouts, etc.
Assist QA team to develop and implement test plans / scenarios to ensure that test conditions, scripts, validation criteria, and expected results will successfully test the business and non-functional requirements.
Lend support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication.
Accurately assess the risks associated with each solution design / project.
Support the development of team members from a professional and technical level.
Effectively manage multiple priorities.
Perform additional job-related duties as requested.