Business Analyst

Arizona Department of Administration • Phoenix, AZ

6d • Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced, highly motivated individual to join their team as a Business Analyst in the Family Assistance Administration (FAA) Systems unit. This position supports computer applications governed by the Division of Benefits and Medical Eligibility (DBME) for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State programs. The role involves analyzing business processes, gathering business requirements, performing testing, and participating in project and pilot work groups. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge in: Research and analysis methodologies.
• Familiar with the Business Analysis Body of Knowledge (BABOK).
• Requirements gathering and management of confidential data.
• Skills in: Development and execution of testing activities and documentation.
• Understanding of program policies, procedures, and processes.
• Problem-solving and resolution skills; listens without interruption and provides feedback.
• Excellent customer service, organization, and time management skills with attention to detail.
• Ability to: Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.
• Work independently or collaboratively under pressure.
• Read, interpret, and comprehend oral and written documentation and write effective documents.

Nice To Haves

• Bachelor's Degree OR 5 years of experience in business analysis (or equivalent experience).
• Knowledge of programs administered by DBME, systems utilized (SNAP, TANF, MA) or other systems supporting DES programs.
• Familiarity with the Agile framework.

Responsibilities

• Conduct research and analysis of business processes utilizing methodologies and techniques for system analysis and design, policy, and other resources, organizational, operational procedure, and system requirements.
• Conduct feasibility reviews, impact, and gap analysis of workflow, data flow, and other diagrams.
• Conduct business and functional requirement gathering and documentation; report specifications; manage requirement traceability matrix and recommend solutions and implementation strategies working with End User, Developer, Stakeholder, etc. to support the Division’s processes and applications.
• Provide functional expertise to developers during the design phase.
• Gather business requirements for an Impact Filter, Business Requirements Document (BRD), System Change Request, Project Charter, etc.
• Schedule, facilitate, and lead sessions to interview stakeholders to gather and document business and functional requirements, develop process flows for complex processes, create use cases, and work with developers to ensure an understanding of the business and functional requirements.
• Complete testing activities (develop comprehensive test cases, scenarios/scripts, use cases, regression testing, etc.); execute tests, report and document test outcomes for traceability, submit, monitor, and track defects; and re-test when appropriate.
• Coordinate and track post-migration certification, including after-hours; validate implementation of deliverables; and document and facilitate implementation of best practices or lessons learned.
• Participate in Pilots and Projects by developing, modifying, and updating project work plans, creating Project Change Requests, setting goals and objectives, scheduling meetings with project teams or stakeholders, managing workload, prioritizing tasks, and assigning and monitoring project activities to meet commitments and finalize projects timely and accurately using project management methods, tools, and processes.
• Identify issues, trends, gaps, and risks in proposed and existing applications.
• Develop and/or deliver oral and/or written presentations, training, Desk-Aids, Standard Work, Reports, and/or associated materials for a wide variety of audiences on both technical and non-technical aspects of a project.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level