Business Analyst

U-Haul•Tempe, AZ

3d•Hybrid

About The Position

We need someone who will manage an allotment of business entities (accounts), provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented, working with respective parties to find root cause, coordinate communication, and seek solutions to become KPI compliant. The ability to multi-task, provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching, tech support, project management, and plan development. We need someone who is willing to learn a new business line and grow!

Requirements

Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.

Nice To Haves

Bachelor's degree recommend not required.
More education or experience may be preferred.

Responsibilities

Communicating with clients to ensure that all of their needs are understood and addressed.
Building strong client relationships to maintain rapport and promote growth.
Collaborating with various internal departments to ensure that they fulfill all customer requests.
Resolving complaints and keeping track of all processes that pertain to the client’s desires.
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
Collecting and analyzing data concerning consumer behavior to understand changing needs.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)