Business Analyst, Renewal Desk
About The Position
As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence. You'll work closely with Account Management, Account Specialists, and Customer Success Managers to ensure renewals are handled accurately, on time, and in alignment with broader business goals. As the go-to expert on legal software contracts and pricing, you'll be an indispensable partner to the account team — bringing clarity, confidence, and solutions to every renewal conversation.
Requirements
- 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technologyenvironment.
- Familiarity with legal software platforms or enterprise software contracts is a strong plus.
- Experience working with CRM tools (e.g., Salesforce) and contract management systems.
- Strong analytical skills with the ability to build and interpret pricing models and renewal data.
- Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels.
- A proactive, solutions-oriented mindset with a strong sense of ownership.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
Nice To Haves
- Prior experience managing renewals for legal or compliance software.
- Comfort facilitating negotiations and navigating escalated or complex customer situations.
- A track record of building or improving operational processes, not just following them.
Responsibilities
- Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and DocumentIntelligence.
- Preparing and delivering accurate, competitive pricing proposals for renewals.
- Proactively managing the customer notification process to ensure timely awareness of upcoming renewals.
- Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
- Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner.
- Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
- Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals.
- Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.
- Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency.
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
