Business Analyst

Fabric•New York, NY

34d•$50,000 - $80,000

About The Position

In this role, you'll be a key player in ensuring the efficient and strategic delivery of clinical operations. The role involves driving detailed process analysis and optimization initiatives within Clinical Operations and managing a diverse portfolio of projects. You will also play a key part in supporting the planning for new service, growth, and expansion initiatives across the organization by providing crucial data insights and financial models. This position requires strong analytical depth, project management skills, and the ability to work independently to solve complex operational challenges.

Requirements

Bachelor’s degree OR 4 years experience in healthcare operations, provider operations, program support, relationship management, or a similar role.
Excellent ability to communicate effectively and work with cross-functional teams.
Ability to work independently and demonstrate initiative in identifying problems and implementing solutions.
Excellent time management skills to balance daily escalated issues with long-term project work.
Ability to analyze and present data in a clear, concise, and easy-to-interpret manner.
Proficiency with Google Apps G Suite or Microsoft Office.
Ability to learn a variety of new software applications necessary for operations.

Nice To Haves

An understanding of multiple telehealth clinical service lines, general telehealth operations, provider contractual obligations, and workflows.
Experience with data visualization tools (Thoughtspot, PowerBI, Tableau etc.).

Responsibilities

Data, Reporting, and Strategy: Conduct focused data analysis and reporting on clinical outcomes.
Lead routine monitoring of key healthcare metrics (including NPS, patient satisfaction, and quality measures), and develop financial models for service pricing and clinician compensation.
Project Management & Compliance: Serve as a dedicated Project Manager for the Clinical Operations portfolio.
Manage essential support for Business Operations & Planning, and the administration of clinician contracts.
Clinical Process Improvement: Lead process analysis and optimization initiatives to enhance efficiency, quality, and patient throughput.
Manage vendor relationships critical to successful clinical delivery.
Growth Support: Provide essential support for planning new service, growth, and expansion initiatives.