Business Analyst

Bickham Services Unlimited, LLC • Houston, TX

24d • Hybrid

About The Position

Our client is seeking two experienced Business Analysts to support an enterprise-wide initiative to document current business processes, identify operational challenges, and establish a strong foundation for future ERP solution design. The selected candidate will collaborate with business stakeholders and subject matter experts across key functional areas to assess current-state workflows, capture process variations and exceptions, identify pain points and inefficiencies, and recommend opportunities for improvement, including appropriate uses of artificial intelligence and change-management support.

Requirements

• Experience supporting one or more of the following ERP-related functional areas is required: Finance and Accounting, Planning and Budgeting, Human Capital Management, Procurement and Supply Chain, Reporting and Analytics, Financial Aid, including SAE and SFP, Student Information Systems
• Bachelor’s degree in business administration, Information Systems, Project Management, Finance, or a related field; equivalent relevant experience may be considered.
• Five or more years of Business Analyst, Business Process Analyst, ERP consulting, or comparable experience.
• Demonstrated experience leading stakeholder interviews, workshops, requirements-gathering sessions, and process-discovery activities.
• Strong current-state process mapping and documentation experience, including workflows, swimlane diagrams, process narratives, and gap analyses.
• Experience identifying operational inefficiencies and developing practical improvement recommendations.
• Familiarity with ERP environments and enterprise business processes.
• Strong written, verbal, facilitation, and presentation skills.
• Ability to work independently while collaborating effectively with executive leadership, SMEs, IT teams, and operational departments.

Nice To Haves

• Experience in higher education, community college, public sector, or similarly complex organizations.
• Experience with ERP modernization, ERP implementation, business transformation, or process-reengineering initiatives.
• Knowledge of finance, HCM, procurement, student services, financial aid, or student information systems.
• Experience evaluating AI, automation, analytics, or digital transformation opportunities.
• Change-management experience or certification, such as Prosci.
• PMP, CBAP, CCBA, Lean Six Sigma, or similar professional certification.

Responsibilities

• Facilitate discovery workshops, interviews, and working sessions with subject matter experts and stakeholders.
• Document end-to-end current-state business processes, including workflow variations, exceptions, handoffs, systems used, and decision points.
• Identify and clearly communicate process pain points, gaps, inefficiencies, duplicative work, and operational risks.
• Assess where AI-enabled tools or automation may improve efficiency, accuracy, service delivery, or decision-making.
• Identify anticipated resistance to change, adoption barriers, stakeholder impacts, and areas requiring change-management planning.
• Develop professional process documentation, including process maps, workflow diagrams, narratives, findings, and supporting artifacts.
• Collaborate with college leadership to co-develop a practical work plan, timeline, session schedule, and deliverables for each functional area.
• Present findings and documentation in a clear, executive-ready format that can be used to support future ERP design, selection, and implementation efforts.
• Maintain strong stakeholder communication, manage meeting outcomes, and track open questions, decisions, and follow-up actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level