Business Analyst

Markel•Richmond, VA

1d•Hybrid

About The Position

Business Analysts are a primary interface between the IT teams and our business partners. They are responsible for understanding current processes and identifying well-formed outcomes for future business systems and processes, which may include the entire enterprise. They gather and document business needs and requirements, evaluate options, assist with generating business cases and ensure the effective use of information systems in meeting the needs of the business. Operating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.

Requirements

2+ years of claims, operational support, project management and/or experience in IT delivery/implementation preferred
Strong working knowledge of claims and/or insurance related systems.
Proficient in Agile methodologies and practices
Excellent verbal and written communication skills
Ability to communicate technical information in a business-friendly manner
Ability to manage multiple and multi-faceted stakeholders
Solution-oriented, creative thinker
Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results
Attention to detail and focus on accuracy
Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity
Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Knowledge of Guidewire ClaimCenter is preferable.

Responsibilities

Conducting stakeholder analysis.
Documenting business requirements (i.e., user stories), success criteria, and training documentation.
Creating business cases and feasibility studies.
Proposing business process improvements.
Facilitating communication between business stakeholders.
Documenting business scenarios while participating and facilitating User Acceptance Testing.
Low code / no code (minimal technical expertise) system configurations
Assisting with backlog refinement and management of non-technical items
Align with and support the respective Product Owner and delivery team regarding Agile best practices including: refining and prioritizing backlogs, creating user stories, conducting demos, and participating in PI planning sessions and other ceremonies.