Business Analyst (Contract)

PlayStation Global

1d•$76 - $114•Remote

About The Position

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.

Requirements

3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experience
Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules
Excellent communication and stakeholder management skills
Ability to create clear documentation, process flows, and user stories
Comfortable working in an Agile environment

Nice To Haves

Experience with UX principles and service design a plus
ServiceNow Business Analyst or Implementation certification
Familiarity with employee experience programs and digital transformation initiatives
Background in HR, ITSM, or cross-functional digital workplace initiatives

Responsibilities

Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements
Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes
Translate business needs into clear, concise user stories and acceptance criteria
Collaborate with UX designers, developers, and product managers to ensure solution alignment
Identify process gaps and recommend scalable solutions within Employee Center Pro
Support UAT planning and execution, ensuring requirements are met and tested
Maintain documentation of business processes, requirements, and decisions