Business Analyst

China Telecom Americas•Herndon, VA

15d•$145,018 - $150,000

About The Position

The Business Analyst will monitor KPIs and service metrics to evaluate system performance, identify performance gaps, and implement improvements that enhance quality, efficiency, and user satisfaction. This role involves analyzing operational challenges and proactively optimizing internal business and financial system procedures to improve workflows and reduce inefficiencies. The analyst will research and identify ways to improve monitoring processes and enhance business practices and efficiencies, as well as provide recommendations for technical improvements associated with customer needs. A key responsibility is to transform, improve, visualize, and integrate data to generate business insights for market research, investment evaluation, risk management, and corporate planning. The role includes conducting monthly business and thematic analyses to achieve customer service expectations by improving service quality through monitoring service metrics and implementing changes as necessary. The Business Analyst will identify, prioritize, and drive service improvements on systemic issues within China Telecom Americas' support organizations, and optimize internal procedures driven by issues during the post-sales stage. This position will conduct data analysis, including regular and on-demand reports for all sales managers to facilitate data-driven decisions. Collaboration with corporate business units, external partners, and internal teams is essential to ensure the daily performance of financial billing systems with multiple currencies, and to support strategic initiatives such as budgeting, marketing, and resource planning for all corporate business and financial systems. The analyst will identify, prioritize, and resolve business and financial system requirement issues for any system improvements or modifications by coordinating cross-departmental solutions and driving continuous improvement initiatives with international business units. This role will lead post-sales business and financial system support by overseeing daily operations, managing cash flow, allocating costs, and preparing accurate financial and operational reports. Guidance will be provided on business and financial support systems, tools, and best practices to ensure effective adoption and knowledge transfer across teams. Support for billing, reimbursement, and invoice processes will involve verifying transactions, identifying discrepancies, and ensuring timely and accurate expense handling with multiple currencies across all business and financial systems. The Business Analyst will conduct budgeting, forecasting, and cost-control analysis using data from the SAP Financial system to create invoices, expense reports, and operational trend analyses to inform strategic decision-making and enhance financial efficiency. Communication of insights and plans to company headquarters, cross-functional team members, and management is required. Improving the accuracy and reliability of the CRM system is also a key objective. The role involves coordinating investment projects with external consulting firms and internal teams, communicating agendas and insights, translating business needs into technical specifications, and effectively managing progress. Finally, the analyst will analyze previous orders to provide suggestions for each year’s promotion plans.

Requirements

Master’s degree in data analysis, information technology, computer science, or a related field
Two years of experience in business and systems support analysis experience or in a related business support role.
Two years of experience with enterprise corporate data systems, including SAP financial business system administration.
Experience with SQL-based data analysis or reporting tools, such as Oracle PL/SQL or Microsoft Excel.
Experience with the telecommunications industry or a related enterprise technology business.
Fluency in Mandarin

Responsibilities

Monitor KPIs and service metrics to evaluate system performance, identify performance gaps, and implement improvements that enhance quality, efficiency, and user satisfaction.
Analyze operational challenges and proactively optimize internal business and financial system procedures to improve workflows and reduce inefficiencies.
Research and identify ways to improve monitoring processes and enhance business practices and efficiencies.
Research and provide recommendations for technical improvements associated with customer needs.
Transform, improve, visualize, and integrate data to generate business insights for market research, investment evaluation, risk management, and corporate planning.
Conduct monthly business and thematic analyses.
Achieve customer service expectations by improving customer service quality through means of monitoring service metrics and evaluated results, and implementing changes as necessary.
Identify, prioritize, and drive service improvements on systemic issues within China Telecom Americas' support organizations.
Optimize internal procedures driven by issues during post-sales stage.
Conduct data analysis, including regular and on-demand reports for all sales managers to facilitate data-driven decisions.
Collaborate with corporate business units, external partners, and internal teams to ensure the daily performance of financial billing systems with multiple currencies, and support strategic initiatives such as budgeting, marketing, and resource planning for all corporate business and financial systems.
Identify, prioritize, and resolve business and financial system requirement issues for any system improvements or modifications by coordinating cross-departmental solutions and driving continuous improvement initiatives with international business units.
Lead post-sales business and financial system support by overseeing daily operations, managing cash flow, allocating costs, and preparing accurate financial and operational reports.
Provide guidance on business and financial support systems, tools, and best practices to ensure effective adoption and knowledge transfer across teams.
Support billing, reimbursement, and invoice processes by verifying transactions, identifying discrepancies, and ensuring timely and accurate expense handling with multiple currencies across all business and financial systems.
Conduct budgeting, forecasting, and cost-control analysis using data from the SAP Financial system to create invoices, expense reports, and operational trend analyses to inform strategic decision-making and enhance financial efficiency.
Communicate insights and plans to company headquarters, cross-functional team members, and management.
Improve the accuracy and reliability of the CRM system.
Coordinate investment projects with external consulting firms and internal teams, communicate agendas and insights, translate business needs into technical specifications, and effectively manage progress.
Analyze previous orders to provide suggestions for each year’s promotion plans.