Business Analyst

SMART TECH SKILLS LLC•Salem, OR

18d•Hybrid

About The Position

The Business Analyst supports enterprise modernization initiatives within the Project & Portfolio Management Office (PPMO). This role is responsible for eliciting and clarifying business needs, documenting business processes and functional requirements, assisting with solution assessments, and supporting User Acceptance Testing (UAT) and implementation. Working collaboratively with program staff, senior analysts, technical teams, and external vendors, the analyst transforms stakeholder input into actionable documentation that guides project delivery.

Requirements

3 or more years of experience as a Business Analyst supporting enterprise IT, software implementation, or system modernization projects.
Demonstrated experience eliciting, analyzing, and documenting business and functional requirements.
Hands-on experience developing current-state and future-state process flows, user stories, and standard operating procedures (SOPs).
Proven experience preparing and executing User Acceptance Testing (UAT) test cases and documenting defect findings.
Strong proficiency in requirements management and traceability throughout the software development lifecycle (SDLC).
Must reside within 50 miles of the primary work location and be available for occasional onsite meetings as required.
Excellent verbal, written, and active listening skills to engage diverse stakeholder groups effectively.
Strong analytical, problem-solving, and process mapping capabilities.
Detail-oriented approach to documentation quality and requirements traceability.
Collaborative team player with a customer-centric mindset and strong organizational skills.

Nice To Haves

Experience supporting large-scale modernization programs within government, public sector, or regulated environments.
Familiarity with data governance, data privacy, and security practices.
Exposure to relational databases or cloud-based data platforms with the ability to translate technical concepts for business audiences.
Experience facilitating cross-functional workshops and consensus-building sessions.

Responsibilities

Gather business and functional requirements through stakeholder interviews, workshops, research, and documentation reviews.
Translate stakeholder input into detailed process diagrams, user stories, business rules, and functional descriptions.
Maintain requirements traceability matrices (RTMs) across the entire project delivery lifecycle.
Draft and maintain comprehensive current-state and future-state process maps, standard operating procedures (SOPs), and requirements summaries.
Produce structured system documentation and business requirement artifacts using approved templates and standardized terminology.
Prepare UAT test scenarios and test cases, participate in testing execution, document validation results, and track defect resolution.
Contribute to the development of end-user training guides, job aids, and train-the-trainer sessions.
Observe workflow impacts, gather user feedback during rollout, and communicate insights to support change adoption and continuous improvement.