Business Analyst
Culinesse LLC•Harrisburg, PA
•$70,000 - $100,000•Remote
About The Position
Culinesse is seeking a Business Analyst to support data-driven decision-making and operational excellence across our Life Plan Community dining programs. This role will focus on analyzing financial, operational, and resident satisfaction data to improve dining performance, enhance resident experience, and support strategic growth. The ideal candidate understands both hospitality operations and analytics, and can translate complex data into actionable insights for operators and leadership.
Requirements
- Bachelor’s degree in Business, Hospitality Management, Finance, or related field
- 3–7+ years of experience in business analysis, hospitality analytics, or senior living
- Advanced proficiency in Excel; experience with BI tools (Power BI, Tableau)
- Experience working with financial data (P&L, budgets, forecasting)
- Strong communication and presentation skills
- Data analysis and financial modeling
- Hospitality and operational insight
- Process improvement and systems thinking
- Stakeholder communication (operators, executives, clients)
- Attention to detail with strategic perspective
Nice To Haves
- Strong understanding of foodservice or hospitality operations
- Experience in Life Plan Communities, senior living, or contract dining
- Familiarity with POS systems, dining software, or ERP tools
- Experience building dashboards and executive-level reporting
- Knowledge of ICAA standards or hospitality benchmarks
Responsibilities
- Analyze dining operations, including labor, food cost, occupancy, and participation rates
- Monitor key performance indicators (KPIs) across multiple communities
- Identify trends, inefficiencies, and opportunities for cost control and revenue growth
- Support budgeting, forecasting, and variance analysis
- Evaluate resident satisfaction surveys and dining feedback
- Identify patterns in preferences, complaints, and engagement levels
- Partner with operations to improve dining programs, menus, and service models
- Assess workflows across fine dining, casual dining, and hospitality venues
- Recommend process improvements aligned with Culinesse standards and SOPs
- Support implementation of best practices across communities
- Develop dashboards and reports for leadership and client partners
- Translate data into clear, actionable insights for non-technical stakeholders
- Present findings and recommendations to internal teams and clients
- Assist with proposals, proformas, and new business opportunities
- Analyze the performance of existing contracts and benchmark against industry standards
- Support strategic initiatives, including service model enhancements and pricing strategies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
