Govt Business Analyst
About The Position
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.
Requirements
- Business process improvement, process engineering, or operational excellence roles (Required 5 Years)
- Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows (Required 5 Years)
- Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives (Required 5 Years)
- Strong problem-solving mindset with the ability to propose practical, people-centered solutions (Required 5 Years)
- Bachelor's degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience) (Required)
Nice To Haves
- Strong knowledge of Lean, Six Sigma, or other process optimization methodologies (Desired 5 Years)
- Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus (Desired 3 Years)
- Excellent communication and interpersonal skills (Desired 3 Years)
- Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building (Desired 3 Years)
- Comfortable managing ambiguity and driving clarity from complex situations (Desired 3 Years)
- Lean Six Sigma Green Belt or higher certification (Desired)
Responsibilities
- Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate.
- Document end-to-end workflows, systems, handoffs, and dependencies.
- Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality.
- Develop future-state process maps, incorporating best practices and lean methodologies.
- Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction.
- Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades.
- Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation.
- Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes.
- Track measurable improvements post-implementation.
- Establish KPIs to monitor process performance.
- Provide ongoing recommendations for refinement and long-term sustainability.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
