Business Analyst (Full Time, 6 Month Contract)

Amplify Care

4d • Hybrid

About The Position

Amplify Care is a not-for-profit organization dedicated to helping clinicians and their teams thrive through the implementation of innovative digital health and AI solutions. We focus on technologies that streamline workflows, support evidence-based decision-making, enhance clinical pathways, improve interoperability, and advance data quality. Amplify Care is a collaborative, supportive, and inclusive workplace, recognized as a Great Place to Work and a Living Wage Employer. The Business Analyst will work with project teams, system vendors, and end users to advance digital health initiatives. As part of the Ontario eServices team, this role involves engaging with clinical, business, and technical partners to gather and document requirements for system integration projects, develop project documentation, test solutions, and troubleshoot issues. The ideal candidate has prior experience with integration projects and health information exchange standards, and can effectively communicate with both technical and non-technical stakeholders.

Requirements

• Minimum of 3 years working in a health care setting or health informatics role as an analyst
• Previous experience with enabling technologies and digital health within Ontario, ideally with a solid understanding of electronic medical records (EMRs)
• Previous experience working on projects that involve integrations between Electronic Medical Records (EMR), Case Management Systems (CMS) and/or Hospital Information Systems (HIS)
• Working knowledge of health information exchange standards including HL7 FHIR
• Experience working with information represented in XML, JSON, and markdown languages
• Experience in gathering business and technical requirements and workflow mapping
• Experience with preparing reports and ensuring the quality of reports and data
• Strong coordination and communication skills (written and oral)
• Strong attention to detail
• Demonstrated interpersonal skills
• Strong proficiency with Excel and SharePoint, as well as proficiency with other Microsoft Office tools (Word, PowerPoint, Outlook, etc.)

Nice To Haves

• Some travel within Ontario may be required

Responsibilities

• Facilitate workshops with external partners (i.e. clinicians and vendors) to understand and document end-to-end workflows that involve integration of different software applications
• Conduct requirements gathering activities such as end user surveys, workflow analysis, research, documentation reviews and data analysis
• Work closely with partners and project team members to ensure business and functional requirements are accurately captured, documented, and mapped to existing product functionality or new design elements
• Create and manage project documentation including requirements documentation, test strategies and test cases
• Plan and conduct testing activities with solution developers, vendors, and end users
• Troubleshoot issues that emerge during testing and in live systems to help identify root causes of issues and potential solutions
• Support tracking project risks and issues
• Support go-live and implementation activities in collaboration with the project team, document lessons learned and present findings in a logical and easy-to-understand manner
• Other duties as assigned

Benefits

• Great Place to Work recognition
• Living Wage Employer certification
• Supportive, inclusive workplace
• Ideas are welcomed
• Creativity is encouraged
• Teamwork drives meaningful change
• Hiring processes will be modified to remove barriers to accommodate those with disabilities
• Employment equity commitment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed