Business Analyst

Bank of America•San Bernardino, CA

13d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Analyst is responsible for providing business metric and program analysis, report management, and project support at several different levels. The position requires the incumbent to have diverse administrative expertise and to oversee various policies, programs, and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with field management, and work closely with other organizations within the LOB.

Requirements

Business Acumen
Critical Thinking
Customer and Client Focus
Result Orientation
Analytical Thinking
Collaboration
Oral Communications
Stakeholder Management
Adaptability
Innovative Thinking
Planning Prioritization
Experience in payment processing and & industry concepts
Interchange knowledge
Excel / PowerPoint / Word
Ability to evaluate and guide complex deals to drive informed, timely decisions
Highly self-directed with the ability to independently manage priorities
Collaborative team player with a strong ability to build positive working relationships

Nice To Haves

Experience in Business Banking, Sales Support, merchant/pricing support, onboarding, or related financial services operations.
Familiarity with Salesforce or similar workflow/reporting tools, along with strong Excel and presentation development skills.
Experience supporting process improvement efforts, change initiatives, or business governance and risk routines.

Responsibilities

Analyze merchant processing statements
Work directly with internal sales representatives for cost analysis and optimization
Facilitate and create training material and presentations
Research internal technical and procedural questions