Business Analyst

Transworld Systems Inc.•Atlanta, GA

1d•Remote

About The Position

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Requirements

Bachelor's degree in computer science, Information Systems or equivalent work experience required.
Two or more years of programming/systems analysis or related experience required.
Strong system analysis, design, project management, and workload scheduling skills required.
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to analyze complex tasks, design sound and effective solutions, and to code and implement solutions as required.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
Ability to adapt to a flexible schedule.
Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms

Nice To Haves

Project management experience preferred.

Responsibilities

Perform advanced analysis, design, and support implementation of solutions for new project, maintenance, and enhancement requests to improve and streamline current systems processes.
Evaluate new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
Prepares charts, mappings, and diagrams to assist in problem analysis and recommends solutions.
Define and recommend enhancements to provide additional functionality and flexibility for all supported systems.
Plan and conduct system testing and perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide recommendations for resolution.
Contribute to the development of business solutions while supporting enterprise-wide solutions and/or enhancements.
Provide project management and technical expertise on core system projects, including creating project plans and schedules.
Develop and present recommendations to management and senior staff regarding improving and streamlining current core systems processes.
Responsible for maintaining a professional and effective relationship with clients.
Partner with clients to understand and interpret IT requirements and ensure all core systems work properly through an understanding of company and client business needs.
Communicate with other IT departments and more senior IT staff to report and resolve issues.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Participate in creation of system documentation and user training materials including user stories and acceptance criteria.
Help in coordination of major incident response.
Other duties or responsibilities as assigned by management.