Business Analyst – Offender Systems Modernization

ZipStaff•Tallahassee, FL

5d•Onsite

About The Position

ZipStaff is seeking an experienced Business Analyst to support a large-scale offender information system modernization program for a state public-safety organization in Tallahassee, FL. You will serve as the primary bridge among a large departmental user base, internal technical teams, and external vendors for a next-generation correctional information management platform. This role combines core requirements and process analysis with post-deployment stabilization, Tier 1/Tier 2 troubleshooting, and field adoption support.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or four (4) years of equivalent work experience.
Experience eliciting, analyzing, and documenting business processes and functional requirements.
Ability to map current-state operational workflows and evaluate application readiness.
Strong diagnostic skills for Tier 1 / Tier 2 support (system defect vs. user error).
Competency gathering field data and performing operational gap analysis on live systems.
Skill acting as a central bridge among large user bases, technical teams, and external vendors.
Ability to translate field observations into actionable requirements for developers.
Experience working with external vendors to triage defects and prioritize fixes.
Ability to work across multiple concurrent projects and changing priorities.
Strong verbal and written communication skills.
Ability to work 100% on-site in Tallahassee, FL.
Ability to pass a Level II background check.
Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Prior experience on large-scale enterprise system modernization programs.
Familiarity with phased rollouts and continuous deployment lifecycles.
Knowledge of public-sector operations or offender management / correctional systems.
Familiarity with change-management principles and field adoption.
Working knowledge of Agile, Scrum, or Kanban.
Hands-on experience with Jira, ServiceNow, Azure DevOps, or similar tools.
Ability to lead project sub-teams and mentor junior staff.
BA or support certifications (ECBA, CCBA, ITIL Foundation).

Responsibilities

Act as liaison between the department user base, internal technical teams, and external vendors.
Analyze operational workflows and evaluate application readiness throughout a phased rollout.
Translate user friction and field observations into actionable functional requirements.
Partner with business stakeholders to align platform solutions with departmental strategies.
Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
Conduct gap analysis on production issues using field data.
Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
Partner with vendors to triage defects and prioritize software fixes.
Champion system adoption with field users and help minimize operational downtime.
Provide guidance and mentorship to junior team members and field staff.