Business Analyst

FreeFlight Systems•Irving, TX

13d•Onsite

About The Position

The Business Analyst gathers and analyzes data to understand business needs, with a strong focus on sales operations, forecasting, and organization-wide processes and data. This role collaborates with cross-functional stakeholders to identify opportunities for improvement, document requirements, and deliver data-driven insights that enhance operational efficiency and decision-making for senior leadership. This position also supports process optimization and reporting initiatives by leveraging modern tools, including AI-enabled technologies, to improve productivity, accuracy, and overall business outcomes.

Requirements

Bachelor’s degree (B.A. or B.S.) in Business Administration, Aviation Management, Finance, or a related field
2–4 years of experience in business analysis, sales operations, or a related field preferred
Strong proficiency in Microsoft Excel, including advanced data analysis and reporting capabilities
Familiarity with CRM, ERP, or business systems
Strong analytical and problem-solving skills
Effective communication and ability to work cross-functionally
Attention to detail and commitment to data accuracy
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Equivalent combination of education and experience may be considered
Professional certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA are a plus
Experience with data visualization tools such as Power BI, Databox, or Tableau preferred
Basic understanding of SQL or data querying is preferred along with API integrations
Familiarity with general project management and delivery methodologies such as Agile, Scrum, or the Software Development Life Cycle (SDLC) is a plus

Responsibilities

Execute key sales demand forecast processes within recurring Sales, Inventory, and Operations Planning (SIOP) across all products
Own and maintain Sales Demand data, ensuring accuracy and integrity prior to stakeholder presentation
Develop and deliver reports (dashboards) including sales performance, market trends, competitor analysis, operational efficiency, and KPI dashboards
Analyze large datasets using tools such as SQL and Excel to identify trends, gaps, and opportunities, and translate findings into visualizations, dashboards, and reports for executives and other leadership
Present findings using modern tools to support business decision-making
Track and monitor goals and performance metrics on an ongoing basis
Design and maintain dashboards and reports for leadership visibility on key KPI’s and strategic objectives
Evaluate effectiveness of sales strategies and provide data-driven recommendations
Analyze sales funnel performance, conversion ratios, and backlog trends
Identify process inefficiencies and recommend improvements to enhance productivity and operational effectiveness
Map current (“As-Is”) workflows to identify bottlenecks and design improved (“To-Be”) processes that optimize operations
Support cross-functional initiatives by collaborating with stakeholders to identify and document detailed business requirements through interviews, workshops, and surveys
Act as a liaison between business stakeholders, developers, and technical teams to keep all parties aligned throughout the project lifecycle, from solution development through implementation
Translate business requirements into functional specifications for technical teams, using artifacts such as user stories, use cases, and wireframes
Assist in the rollout of new systems and process changes, including coordinating and leading User Acceptance Testing (UAT) to ensure solutions meet documented business needs
Maintain and ensure accuracy of data within CRM, ERP, and other business systems
Support data integrity initiatives and develop processes to improve data quality
Enter and manage data within systems as required
Support system enhancements, integrations, or reporting improvements as needed
Assist Finance in developing tools for gross margin, profitability, and financial analysis
Support training initiatives related to systems, tools, and processes
Assist with reporting and general administrative support
Provide backup support to other teams as needed
Utilize AI-powered tools (e.g., Microsoft Copilot, Claude, Power BI, Excel AI features) to support data analysis, reporting, and documentation
Leverage AI to assist in identifying trends, summarizing data, and improving efficiency in routine tasks
Apply critical thinking to validate AI-generated outputs and ensure accuracy
Maintain data privacy and confidentiality when using AI tools
Continuously learn and adopt emerging technologies relevant to business analysis
Use AI tools to assist in drafting reports, documentation, and business insights