Business Analyst - BIZANT

TekWissen • Brentwood, TN

15d • Onsite

About The Position

This role is for an NCR POS Subject Matter Expert (SME) to provide support for retail POS and payments. The position requires hands-on experience with NCR Retalix R10 / Radiant / CX7 / 770x POS platforms, as well as fuel and forecourt systems. The individual will be responsible for advanced troubleshooting using log analysis, managing incident and problem backlogs based on ITIL principles, and developing self-healing solutions through scripting and automation. Collaboration with POS/payment vendors and excellent stakeholder communication are essential.

Requirements

• Retail POS/Payments support experience.
• Hands-on NCR Retalix R10 / Radiant / CX7 / 770x POS platform experience.
• Experience with fuel & forecourt systems — Site Controller, fuel dispensers, Price Advantage/Price Book integration.
• Strong log analysis skills (POS, FUEL PC, Windows Event Viewer) for advanced troubleshooting.
• ITIL-based incident & problem management experience; comfortable owning a problem backlog end-to-end.
• Scripting/automation exposure (e.g., PowerShell, Python, or RPA) to build L0/L1 self-heal solutions.
• Experience working with POS/payment vendors (NCR, Verifone) to drive permanent fixes via JIRA/ServiceNow.
• Excellent stakeholder communication skills.

Nice To Haves

• PowerShell scripting skills.

Responsibilities

• Provide retail POS/Payments support with hands-on NCR Retalix R10 / Radiant / CX7 / 770x POS platform experience.
• Support fuel & forecourt systems, including Site Controller, fuel dispensers, and Price Advantage/Price Book integration.
• Perform advanced troubleshooting using strong log analysis skills (POS, FUEL PC, Windows Event Viewer).
• Utilize ITIL-based incident & problem management experience to own a problem backlog end-to-end.
• Leverage scripting/automation exposure (e.g., PowerShell, Python, or RPA) to build L0/L1 self-heal solutions.
• Work with POS/payment vendors (NCR, Verifone) to drive permanent fixes via JIRA/ServiceNow.
• Communicate effectively with stakeholders, including client SHD/L2 leads and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed