Business Analyst
About The Position
The Business Analyst supports the day-to-day operation and continuous improvement of enterprise applications used across the business. Working closely with business stakeholders, senior analysts, and the Production Engineering & Resilience team, this role assists with application support, business process analysis, requirements documentation, testing, and issue resolution. This position is ideal for an early-career professional seeking to build expertise in business systems, manufacturing processes, ERP platforms, and application support. The successful candidate will develop hands-on experience in problem solving, business analysis, incident management, and stakeholder engagement while contributing to the reliability and improvement of critical business applications.
Requirements
- Two (2) or more years of experience in a Business Analyst, Systems Analyst, Application Support, IT Support, or related role; internships and co-op experience may be considered.
- Bachelor's degree in Information Technology, Business, Engineering, Computer Science, or a related discipline, or equivalent combination of education and experience.
- Basic understanding of business processes, information systems, or enterprise applications.
- Interest in manufacturing operations, production processes, or business systems.
- Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Awareness of data handling and export control requirements (e.g., ITAR, CMMC) appropriate to a regulated aerospace and defense manufacturing environment.
Nice To Haves
- Exposure to ERP systems such as SAP, Oracle, Infor, or equivalent platforms.
- Experience working in a manufacturing environment through employment, internship, or academic projects.
- Familiarity with software testing methodologies and defect tracking tools.
- Exposure to IT service management, ticketing systems (e.g., ServiceNow, Jira, Confluence, Bitbucket), or ITIL concepts.
- Experience with business process mapping or requirements documentation.
- Knowledge of reporting and data analysis tools such as Power BI, SQL, or similar technologies.
Responsibilities
- Assist in analyzing business processes and system workflows to identify inefficiencies, gaps, and improvement opportunities.
- Document business requirements, process flows, work instructions, and system procedures
- Support the creation and maintenance of business and technical documentation.
- Participate in data validation and basic data analysis activities to support troubleshooting and decision making.
- Provide first-level support for assigned enterprise applications by investigating user questions and system issues.
- Assist with testing activities, including functional, regression, and user acceptance testing (UAT).
- Assist in gathering and documenting business requirements for enhancements and process improvements.
- Support backlog management activities by tracking enhancement requests, defects, and user feedback.
- Partner with business users to understand operational needs and support system-related requests.
- Assist with incident resolution by identifying symptoms, gathering data, and coordinating with technical teams.
- Participate in root cause analysis activities for recurring issues and operational problems.
- Support system upgrades, enhancements, and future-state platform initiatives.
- Assist with data validation, cutover preparation, user support, and post-deployment activities.
- Participate in knowledge transfer activities between project teams and operations teams.
Benefits
- great compensation package
- annual profit sharing
- matching 401k
- Employee Stock Purchase Plan
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- holidays
- parental leave program
- relocation assistance
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Tuition Assistance
- mentorship and coaching opportunities
- leadership development
- personal growth programs
- Employee Resource Groups
- cultural events, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
