Business Analyst, Technical
About The Position
Simply put, we will work together to simplify businesses' IT with Cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/. Our team goal is to guide teams across the organization in delivering valuable product propositions so people can work better. As a Technical Business Analyst, you will contribute to this goal by performing hand-on analysis for new and current products and services integrations with our marketplace platform and our processes. Succeeding in this role involves providing solutions that streamline new vendor onboarding and minimize operations impacts of changes to current vendor offering, APIs or processes. To do this, you will collaborate with product managers and other operational and development teams from Platform, Finance, Support, Sales and Marketing.
Requirements
- Bachelor’s degree in software engineering, IT or equivalent experience.
- 2-5 years of experience in product ownership, functional analysis, business analysis or product management.
- Excellent English skills, both spoken and written.
- You have an analytic mind and can put things in perspective to look at the big picture.
- You have a thirst for learning and a definite interest in the field of high technology.
- You value teamwork, you demonstrate leadership and exercise a positive influence on the work teams with which you collaborate.
- You are results-oriented and capable of proposing realistic but ambitious business strategies.
- You have a customer centric and business focused mindset and are comfortable having conversations with clients.
- You can work well with internal teams, including developers, engineers, architects, quality assurance, and operations.
- You ensure requirements are fully understood and that implementation plans match expectations.
Nice To Haves
- Experience within SaaS vendor or reseller ecosystem is considered an asset.
- Experience with Azure DevOps, Postman, Rest API's, Python, and/or Power Automate is considered and asset.
Responsibilities
- Participate in technical and operational discussions with vendors, and act as an SME for internal teams.
- Assess vendor integration feasibility and complexity level.
- Elicit and document business needs and requirements from identified stakeholders, in the context of new vendor integrations and current vendor integrations improvements.
- Assist the product managers in defining the reselling model.
- Perform partner interviews and participate in escalation calls.
- Propose modifications to our platform needed to streamline vendor integrations or improve overall product acquisition experience.
- Participate in the prioritization of required integrations and modifications.
- Propose modifications to our platform and processes to allow operational efficiency.
- Define success criteria and participate in acceptance testing.
- Work closely with the development teams and other operational delivery teams during the integration phase.
Benefits
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- A base salary ranging between 81 270$ and 116 100$ annually
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Sherweblife - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
