Business Analyst Supervisor (Administrative Supervisor 4)

New Jersey Courts•Trenton, NJ

8d•Hybrid

About The Position

The New Jersey Judiciary is seeking a qualified individual with strong leadership and customer service skills to join its Automated Trial Court Services Unit (ATCSU). This unit is primarily responsible for business analysis and user requirements gathering; workflow analysis; development of project plans; user interface; system testing; and user training and support. This position will supervise a specialized team supporting judge-focused applications and related business processes that are critical to judicial operations. The unit works collaboratively with court case processing managers and staff, information technology managers and staff, and others to plan and implement large-scale Judiciary information technology projects. In this role, the selected candidate will help lead support and enhancement efforts for applications used in judicial operations, including systems related to judicial case management, assignments, protective orders, and judicial conduct processes. The unit also provides ongoing customer support for applications through the operation of a help desk and delivers presentations and on-site support when necessary to various customers located throughout the state. Experience with all stages of the SDLC, PEGA, and utilizing Agile methodology is preferred. The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Requirements

Graduation from an accredited college or university with a bachelor's degree and five years of professional experience, two years of which shall have included experience in designing, implementing, maintaining, and supporting information technology systems and services in the mainframe, server, and network environments.
May include analyzing and resolving complex technical problems; generating and testing applications code; performing database administration; administering data security; operating enterprise computer systems; contingency planning, implementing telecommunications facilities; and developing and/or conducting training on IT systems, concepts, applications, policies, or security.
Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits.
An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor’s degree.
A master’s degree from an accredited college or university may be substituted for one year of general experience as indicated above –OR– a law degree from an approved American Bar Association law school may be substituted for two years of general experience as indicated above.
Regular and predictable physical presence at the worksite is an essential function of this position.

Nice To Haves

Experience with all stages of the SDLC, PEGA, and utilizing Agile methodology is preferred.

Responsibilities

Supervise and direct the work of business analysts supporting judge-focused applications and related business processes.
Lead requirements gathering, workflow analysis, testing, deployment, training, and ongoing application support.
Collaborate with Trial Court Services, the Information Technology Office, and other stakeholders to implement and improve technology solutions.
Evaluate staff performance, provide coaching and mentorship, and participate in personnel-related decisions.
Prioritize projects, allocate resources, and resolve complex operational or technical issues while supporting organizational goals.