Business Analyst - Sportsbook Coordination

Hard Rock Digital•United States, FL

3d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We are looking for individuals who are passionate about learning, operating, and building new products and technologies for millions of consumers. We value every customer interaction, experience, behavior, and insight, and strive to act authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital leverages a globally recognized brand in gaming, entertainment, and hospitality to bring success to the digital space.

Requirements

Proven experience as a Business Analyst or in an operations, coordination, or process improvement role.
Detail oriented with strong written and verbal communication skills.
Experience working across multiple teams on complex problems.
Highly detail-oriented and process-driven with a strong sense of personal ownership.
Comfortable leveraging tools to automate reporting and documentation.

Nice To Haves

Sportsbook or gaming experience preferred but not required.

Responsibilities

Analyze existing Sportsbook processes across teams to identify inefficiencies, redundancies, manual effort, and opportunities for improvement.
Facilitate working sessions and discussions with key stakeholders to uncover needs, pain points, and dependencies while turning those pain points into actionable improvements.
Translate business needs into clear, actionable specifications, user stories, and acceptance criteria that technical and non-technical teams can act on and comprehend.
Support new workstreams by documenting requirements, mapping dependencies, and tracking assigned steps through to completion.
Conduct gap analysis between current capabilities and desired outcomes, and recommend practical improvements within established coordination frameworks.
Monitor and maintain process documentation, trackers, and templates.
Escalate risks, blockers, and emerging issues early so they can be resolved before they affect the wider Sportsbook.
Create clear process maps and workflow documentation that capture current and future states, using tools such as Confluence, JIRA, Slack, Monday.com, and Lucidchart.