Business Analyst - Service Management

DPR Construction • Tampa, FL

4d

About The Position

Serves as a liaison between business stakeholders and technology teams to translate business objectives into effective system and process solutions. Elicits, analyzes, and validates business requirements to support project delivery and operational improvements. Develops documentation and process models to guide implementation efforts. Contributes to testing, communication, and solution optimization activities.

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Requirements

• Bachelor’s degree in information systems, business administration, finance, or a related field, or equivalent experience required.
• 2-4 years of experience in business analysis, systems analysis, or process improvement required.
• Experience documenting functional requirements and supporting technology implementations required.

Nice To Haves

• Certified Business Analysis Professional (CBAP) or similar certification preferred.

Responsibilities

• Engages business users across multiple groups to elicit, analyze, synthesize, and validate business requirements.
• Collaborates with project managers and sponsors to define project scope, priorities, success criteria, and metrics.
• Develops scope documents, use cases, business rules documentation, and process and data diagrams.
• Analyzes requirements for completeness, feasibility, consistency, and alignment with technical systems and data structures.
• Translates conceptual requirements into clear functional specifications for development teams.
• Communicates requirement changes, trade-offs, risks, and dependencies to stakeholders.
• Participates in quality assurance activities to verify delivered solutions meet defined requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level