Business Analyst - Senior

ITProFound Inc • Toronto, ON

2d • Onsite

About The Position

We do have a job opening for Business Analyst - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:
Job ID: RQ11336 - Business Analyst - Senior
Client : Government Services Integration Cluster
Location : 222 Jarvis St, Toronto, Ontario
Duration: 08 months + Extension
Type: Onsite

Job Description:
Must Have:

Requirements

• Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.
• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams
• Experience writing business cases and conducting options analysis

Responsibilities

• Implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.
• Leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Developing context diagrams, use cases and use case models.
• Developing process maps, stakeholder maps and assessments.
• Creating systems diagrams
• Writing business cases and conducting options analysis

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed