Business Analyst / Project Manager

InnoSoul•Salem, OR

3d•Remote

About The Position

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Department of Human Services (ODHS). OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health. This role involves VMO Strategic Development, working with key consultant/research vendors to provide strategic guidance in building VMO processes & capabilities. The individual will work directly with high value IT vendors, senior ODHS/OHA executives, DAS, IT oversight, LFO and business partners. Responsibilities include researching best tools, recommending contract management software, and ensuring all executed and in-development contracts are contained within the system. The role requires clear metrics across all key performance indicators (KPIs) for strong performance management, researching and developing KPIs, analysis, developing system stand reports, sharing best practices to improve vendor performance, and handling internal contract-related complaints. The position will classify, rationalize, and optimize the vendor portfolio, concentrate efforts on managing strategic vendors, and create vendor contracts, performance, relationship, and risk management procedures. The role also involves informing IT vendor managers/procurement and business operations about market research on sourcing methods, products, and potential vendors, conducting vendor analysis, and assisting internal alignment with key leadership and IT oversight on vendor management value. The goal is to obtain consistent visibility of vendor engagements and opportunities within OHA/ODHS, leading to improved contractual performance, additional Service Level Agreements, and improved terms & conditions. Additionally, the role includes gathering business requirements, translating them into functional and technical specifications, documenting business processes, acting as a liaison between business and IT, assessing business impact of system improvements, and participating on project teams to ensure implementation satisfies business needs and maximizes process and system integration. The Business Analyst will also determine the appropriate course of action for new requests, manage customer expectations, communicate project status, and track the backlog of requests. The role requires translating complex business requirements into functional requirements.

Requirements

Excellent oral and written communication
Strong analytical skills and business acumen
Superior leadership and management skills
Excellent ability to translate complex information with various business teams
Ability to communicate critical information and updates to executive staff and various stakeholder groups
Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
Ability to manage multiple priorities within tight deadlines and budget
Experience with vendor engagement and support request management
Previous experience with enterprise-wide transformational system implementation
Ability to work inside of a team with strong teamwork skills
Familiarity Business process redesign and integration
Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
A bachelor's degree in Business, IT, Computer Science, or a related field
At least seven years of experience as a business analyst focused on enterprise applications and IT systems.
Proven success in eliciting requirements, conducting gap analysis, business case development, process mapping, solution design, and testing, with strong business process expertise across Accounting and Billing, Finance/Controlling, HR/Benefits/Payroll, Procurement, Contract Management, Quality Assurance, and Legal/Regulatory domains.
Ability to manage multiple projects in a dynamic, deadline-driven environment while facilitating discussions, building consensus, and producing high-quality documentation such as requirements, process maps, use case diagrams, and workflow representations.
Proficiency with tools like Visio, PowerPoint, Jira, and Microsoft Excel is expected.
Solid skills in SQL queries, business and data analysis, Agile methodologies, and basic process documentation generation.

Nice To Haves

Vendor/contract management
APD
VMO
KPI
BPR
Data analytics/health informatics/data mining implementation experience
Healthcare delivery, health reform and/or the health insurance industry

Responsibilities

Provide strategic guidance in building VMO processes & capabilities.
Work directly with high value IT vendors, senior ODHS/OHA executives, DAS, IT oversight, LFO and business partners.
Research best tools and recommend best contract management software.
Ensure all executed and in-development contracts are contained within the system.
Develop clear metrics across all key performance indicators (KPIs) for strong performance management.
Research and develop KPIs, conduct analysis, and develop system stand reports.
Share best practices to improve vendor performance.
Handle internal contract-related complaints or disagreements.
Classify, rationalize, and optimize the vendor portfolio and concentrate efforts on managing the most strategic vendors.
Create vendor contracts, performance, relationship and risk management procedures.
Inform IT vendor managers/procurement and business operations about market research on sourcing methods, products, and potential vendors while conducting vendor analysis.
Assist internal alignment with key leadership and IT oversight on vendor management value.
Obtain consistent visibility of vendor engagements and opportunities within OHA/ODHS, including IT oversight agencies.
Produce a weekly update including a summary of accomplishments, next week's tasks, progress against milestones and timeframe, identified issues/risks, mitigation of identified issues/risks, and plan for the coming week.
Analyze OHA ratings and Gainwell ratings documenting significant changes from previous QBR to current.
Provide a weekly update on milestones/materials against established timeframe one month prior to scheduled QBR.
Prepare OHA QBR presentation materials for VMO lead.
Coordinate post-QBR survey and analysis of response with a presentation to VMO leader with suggested changes based upon analysis of responses.
Update agreed upon changes to due date(s) of milestones/material for QBR going forward.
Develop, in conjunction with VMO leader, a staff and support plan, including a strategy to maintain the Microsoft Quarterly Business Review (QBR), including identifying relevant contracts and business partners, scoring methodology, all templates and formats for the QBR, identifying who is responsible for preparing each QBR document, clear timeline including who is responsible for delivery.
Include post evaluation questions to analyze participants sentiments and provide continuous improvement feedback.
Identify DAS/EIS contract administrator(s) for M365, Azure Cloud, and Dynamics and request Microsoft contracts.
Evaluate contracts and relevancy within the QBR process including a scorecard including each contract with relevant SLA or performance KPIs.
Suggest content, sections and evaluation points based upon known issues, contract terms and/or best practices.
Develop a staffing plan for the development of MS QBR and maintenance of Microsoft and Gainwell QBR activities.
Provide a post survey analysis report based upon the Microsoft and Gainwell QBR survey outlining findings from survey, identify issues during QBR, propose changes or modifications based upon analysis and discussions.
Suggest feedback to owners or business partners.
Gather business requirements from users and translate into functional and technical specifications.
Document business processes and provide best practices recommendations.
Work as a liaison between the business and IT (QA, test, developers).
Translate business needs into effective requirements statements.
Assess the business impact of requested and ongoing systems improvements.
Participate on project teams to ensure that implementation satisfies the business need and maximizes process and system integration.
Participate in enterprise-level project teams to identify and implement process and system improvements.
Work with stakeholders to identify improvements and assess their relative priority.
Determine the appropriate course of action for new requests: immediate resolution through existing functionality, support request for quick implementation, or as part of a larger project.
Utilize experience in business processes for IT systems; business case development; requirements gathering; gap analysis; process mapping; solution design; and support.
Actively manage customer expectations and communicate status of pending projects.
Track backlog of requests and work with customer to incorporate these into subsequent projects based on priority.
Take complex business requirements translating those requirements into functional requirements.