Business Analyst-Project Health Check

City of Philadelphia•Philadelphia, PA

1d•Onsite

About The Position

The Business Analyst – Project Health Check plays an important role in supporting OIT’s project governance and portfolio management efforts. In this role, you will help manage and assess the health of technology projects, provide data-driven insights, and support leadership in making informed decisions. This position is ideal for a detail-oriented analyst who is comfortable working with data, collaborating across teams, and contributing to process improvements in a dynamic public-sector environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field OR an equivalent combination of education and experience
Minimum of seven (7) years professional work experience, including five (5) years of business analysis
Proficiency with MS Excel, Project, PowerPoint, and Visio
Ability to translate business needs into clear technical requirements
Strong analytical and strategic thinking skills
Excellent communication skills, especially explaining technical concepts to non-technical audiences
Ability to build trust and collaborate across diverse teams and environments
Experience researching technologies and informing decision-making
Strong organizational, documentation, and problem-solving skills
Commitment to innovation, transparency, accessibility, and inclusive digital service delivery

Nice To Haves

Experience leading or managing projects a plus
Experience with Organizational Change Management a plus
Experience working in a large or governmental organization preferred

Responsibilities

Lead requirements gathering, including interviews, workflow analysis, and business process mapping
Translate business needs into clear use cases, user stories, and feature requirements
Evaluate existing processes to identify opportunities to enhance, modernize, or streamline workflows
Partner with technical teams to ensure alignment between requirements and solutions
Research emerging technologies and assess their applicability
Support planning and development of new or enhanced IT services and service bundles
Conduct initial testing of enhancements and coordinate secondary validation with SMEs
Contribute to project and portfolio management processes
Promote continuous improvement and champion new ideas grounded in user needs
Support the PMO’s Project Health Check process, including data collection, validation, and analysis
Assess schedule, scope, budget, and risk performance metrics to identify trends or issues
Develop dashboards, reports, and scorecards to communicate portfolio insights
Prepare summaries and materials for leadership and governance meetings
Maintain accurate documentation in PMO tools (such as SharePoint or Smartsheet)
Assist with RFI/RFP processes, including document preparation and evaluation support
Support coordination of unitary contracts, including tracking service orders related to: Staff Augmentation, IT Implementation, Enterprise Planning & Architecture
Build strong, collaborative relationships with departmental partners and OIT teams
Serve as the primary point of contact for assigned business process areas
Conduct recurring stakeholder check-ins, planning sessions, and priority-setting meetings
Advocate for customer needs within OIT and ensure transparent communication
Monitor project status, service delivery, and stakeholder satisfaction, reporting regularly to PMO leadership