Sr. Business Analyst, Program Operations - Remote

UnitedHealth Group•Eden Prairie, MN

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with your team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As the Senior Business Analyst, you will be responsible for investigating, understanding, describing, and documenting requirements, while utilizing knowledge base to evaluate data sets to help expand capabilities / tools leveraged by Optum Care Payment Integrity. Responsibilities include the evaluation/interpretation of business needs, providing support and assistance to project manager, documenting requirements, and supporting our payment integrity program teams where applicable. This position is also responsible for ensuring daily efforts align with the goals of the department and broader organization, while identifying enhancements or improvements, providing impact analysis, and coordinating with others. You will be working alongside project managers during any program or market implementations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

HS Diploma/GED
3+ years of experience in business analysis
3+ years of experience with implementations
1+ years of experience creating workflows in Visio, identifying gaps in processes and making recommendations for improvements
Experience with payment integrity/operations methodologies and programs
Advanced user experience with Word, Excel, PowerPoint, Teams, Visio, SharePoint
Proven solid consulting and influencing skills; proven results; demonstrated ability to identify root causes and drive solutions
Proven excellent time management, organizational, and prioritization skills with demonstrated ability to balance multiple priorities
Proven ability to collaborate with cross-functional teams in a large, matrix environment as well as senior leadership and other department directors/managers to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery of services

Nice To Haves

Experience with prepay and post pay payment integrity
OptumCare/Optum Health expertise
Advanced conceptual skills; proven ability to synthesize information quickly; understands various business areas and functions; and demonstrated ability to present material in an organized and clear manner
Basic understanding of concepts and practices of Lean and Six Sigma White or Yellow Belt

Responsibilities

Analyze, review, forecast and trend complex data
Present analysis and recommendations for operational and business review/planning
Develop/update requirements for enhancements
Support short- and long-term operational/strategic business activities through analysis
Assist in identifying, researching, developing, and sizing new payment integrity opportunities
Develop and conduct market PI focused presentations across a wide variety of stake holders
Work across Optum Care entities to develop and implement effective/strategic payment integrity solutions through research and analysis of data
Provide effective challenge to existing methodologies, policies and procedures
Participate in the management of change follow up on changes that are created
Assist in documentation and updates of organization policies and procedures
Assist in the creation and maintenance of SOPs and process flows