Business Analyst, Product Operations

Quadient • Boston, MA

1d • $115,000 - $130,000 • Hybrid

About The Position

Quadient’s Product Operations team is the connective tissue of our ~600-person Product & R&D organization. We set the operational rhythm of the business — from how we plan and prioritize to how we measure, communicate, and improve. As Business Analyst, you’ll be a core member of this team, turning data, process, and tooling into clarity for Product leadership and cross-functional partners. This role is right for someone who is equally comfortable building a performance dashboard and drafting a leadership communication — someone who spots a broken process and moves to fix it, not just document it. You’ll work with real ownership across a maturing function, with direct visibility into how a global SaaS product organization makes decisions.

Requirements

• 4–6 years of experience in a business analyst, strategy & operations, product operations, or chief of staff-adjacent role, ideally within a B2B SaaS company
• Advanced Excel proficiency — you build models, not just spreadsheets; comfortable with financial tracking, P&L analysis, headcount planning, and scenario modeling without needing a finance team to hold your hand
• Strong broader analytical skills with a demonstrated ability to work with quantitative data and translate it into clear, decision-ready narratives; experience with BI tools (Power BI, Tableau, or similar) a strong plus
• Excellent written communication — you can move fluidly between a data summary, a process doc, and an executive communication without losing clarity or voice
• Familiarity with product management and roadmapping tools; comfort learning and working across multiple platforms as part of driving process change
• Comfort operating in a matrixed, global organization where influence matters more than authority, and where you’re often working across teams you don’t control
• Enough strategic instinct to know which problems are worth solving, and enough execution discipline to actually solve them
• Experience working alongside or directly supporting senior product or engineering leaders is a strong plus

Nice To Haves

• Experience with AI productivity tools and a track record of applying them practically to improve the quality or speed of your work
• Familiarity with agile delivery frameworks and the operational rhythm of R&D planning cycles
• Exposure to CCM, customer communications management, financial automation, or enterprise SaaS domains

Responsibilities

• Build and maintain dashboards that track product portfolio performance, including ARR trends, feature adoption metrics, and delivery cadence across CCM/CXM, Financial Automation, and eInvoicing
• Partner with Product Managers and R&D to define and instrument meaningful KPIs, ensuring consistent measurement and reporting across business units
• Synthesize data from tools such as SFDC, SAP, Aha!, Jira, and other internal reporting systems into concise, actionable insights for leadership
• Own budget tracking and P&L monitoring for the Product organization — maintaining up-to-date views of spend vs. plan, flagging variances, and supporting the annual planning and quarterly reforecast processes
• Build and manage financial models and tracking tools, including headcount planning, cost center analysis, and investment scenario modeling
• Identify patterns and gaps in portfolio or financial data that surface risks or inform prioritization decisions
• Act as an operational coordination point between Product, R&D, Sales, and Customer Success for any data and reporting needs
• Support special projects including headcount modeling, org design analysis, and competitive or market benchmarking as needed
• Support the preparation of materials for senior leadership and cross-functional forums, including offsite planning and executive-level product reviews

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed