Business Analyst Principal

Arizona State University • Tempe, AZ

18h • $90,000 - $100,000 • Hybrid

About The Position

Enterprise Technology at Arizona State University is looking for a Business Analyst Principal to help lead the next evolution of our Business Analysis practice. This role is for someone who enjoys asking the right questions, connecting people across disciplines, challenging assumptions, and helping teams build solutions that create meaningful impact for the university community. As a Business Analyst Principal, you’ll do more than gather requirements—you’ll influence strategy, lead complex enterprise technology initiatives, coach fellow Business Analysts, and champion modern Business Analysis practices. You’ll partner with university stakeholders and technology teams to translate business objectives into effective solutions, identify opportunities to leverage automation and AI, and help shape how AI is thoughtfully incorporated into the products and services we deliver. Through strong analysis, collaboration, and continuous improvement, you’ll help drive innovation and meaningful outcomes across Enterprise Technology. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Senior-level Business Analysis experience supporting multiple complex enterprise technology initiatives simultaneously, with the ability to manage competing priorities and deliver high-quality outcomes.
• Strong Business Analysis expertise, including requirements elicitation and validation, process and capability analysis, workflows, user stories, use cases, decision documentation, and solution design.
• Demonstrated leadership and mentorship skills, with experience coaching and developing Business Analysts, promoting best practices, and contributing to the continuous improvement of the Business Analysis practice.
• Exceptional communication and facilitation skills, with the ability to lead complex stakeholder interviews and workshops, build consensus, influence decisions, and communicate effectively with executives, business leaders, and technical teams.
• Strong analytical and strategic thinking skills, with the ability to identify root causes, evaluate alternatives, understand enterprise interdependencies, and recommend practical, scalable solutions aligned with business and institutional priorities.
• Experience leveraging AI and emerging technologies, including using AI tools to enhance Business Analysis activities and identifying opportunities to incorporate AI into business processes, products, and technology solutions.
• Understanding of responsible AI and enterprise technology considerations, including the ability to translate AI opportunities into business and technical requirements while considering governance, security, privacy, accessibility, risk, and ethical considerations.
• Enterprise technology and delivery experience, including experience with enterprise applications such as ERP, HR, Finance, Student Information Systems, CRM, or Service Management platforms and methodologies such as Agile, Scrum, Lean, Waterfall, or hybrid delivery.
• Cross-functional collaboration and process improvement experience, including partnering with architects, developers, product and project managers, data and cybersecurity teams, and business stakeholders to improve processes, customer experience, and organizational outcomes.
• Experience in complex organizational environments, preferably higher education, with proficiency in Business Analysis and collaboration tools such as Jira, Confluence, ServiceNow, Workday, Visio, Lucidchart, Microsoft 365, or similar platforms, and a demonstrated commitment to continuous learning and professional development.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Lead complex enterprise technology initiatives as the Senior Business Analyst, providing strategic analysis, guidance, and Business Analysis leadership across cross-functional projects.
• Partner with university stakeholders to understand business objectives, analyze current-state capabilities and processes, and identify opportunities for technology, automation, AI, and improved customer experience.
• Lead discovery and requirements activities, including stakeholder interviews, workshops, process mapping, requirements elicitation, and analysis of business, functional, technical, data, and AI-related requirements.
• Develop and manage high-quality Business Analysis deliverables, including process maps, workflows, user stories, use cases, business rules, decision logs, requirements, and other artifacts that support solution design, implementation, and operational readiness.
• Evaluate and incorporate AI into solutions, identifying opportunities to leverage AI to improve business processes and technology solutions while considering governance, security, privacy, accessibility, risk, and responsible AI practices.
• Collaborate across business and technology teams, including project and product managers, architects, developers, data, cybersecurity, and quality assurance teams, to ensure solutions align with business objectives and enterprise standards.
• Drive solution implementation and adoption, supporting limited testing and UAT, issue resolution, change readiness, production deployment, and successful transition to operations.
• Facilitate communication, decision-making, and consensus among diverse stakeholders by translating complex business and technical concepts into clear, actionable information and developing recommendations informed by data, institutional priorities, and business needs.
• Mentor Business Analysts and advance the BA practice by coaching team members, reviewing work products, sharing knowledge, promoting modern Business Analysis techniques and AI-enabled practices, and finally establishing enforcing standards and best practices.
• Champion continuous improvement, innovation, and organizational engagement by identifying opportunities to improve Business Analysis and delivery processes, services, governance, efficiency, and customer experience; staying current on emerging technologies and AI; fostering a positive culture; and actively participating in ET/ASU events and programs.

Benefits

• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal