Business Analyst/PM (PMP must)

InnoSoul•Hartford, CT

1d•Hybrid

About The Position

The Department of Children and Families is replacing their current system, LINK, with CT-KIND (Kid's Information Network Database) to comply with federal rules for a Comprehensive Child Welfare Information System (CCWIS), secure federal reimbursement, and update technology for efficiency and improved family outcomes. The CT-KIND Project Team is a collaboration of business, technical, and vendor staff involved in system planning, design, development, testing, conversion, implementation, and initial maintenance. This project supports Connecticut's human services modernization effort by leveraging technical infrastructure and enterprise service infrastructure for integration with CT-KIND and the sun-setting of LINK. The agency is committed to developing the next generation CCWIS with significant investment to ensure efficient, economic, and effective tools for Child Welfare Staff, Providers, and the children and families of CT. DCF exited a federal consent decree in 2022 and is shifting to a prevention framework under the Family First Prevention Services Act (FFPSA), developing a CT Child Safety Practice Model. The project utilizes a hybrid version of the Scaled Agile Framework for enterprises (SAFe) agile methodology. DCF collaborates with the Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) for technical expertise, services, and IT infrastructure for its approximately 3,000 employees. DCF IS aims for continuous improvement in cost-effective, high-quality technology services.

Requirements

5+ Years' Experience in Child Welfare or related field
Knowledge of DCF's mission, policy, practice, state agencies and community partners/service providers
Knowledge of agile development methodologies, including developing acceptance criteria
Knowledge of case management systems and modern web-based capabilities/applications
Knowledge of Business Process Mapping, requirements gathering and documentation processes
Experience in analyzing data to draw business-relevant conclusions
Excellent communication, presentation, collaboration, writing and interpersonal skills.
Demonstrated ability to work collaboratively to deliver business and technical value, including collaboration with community partners/agencies.
Must be very organized, pro-active and self-directed.
Must be able to perform with minimal supervision.
Must have very strong abstract thinking and problem-solving skills.

Nice To Haves

Product Owner and/or Product Manager certification a plus
Experience in facilitating large groups for presentations, LEAN Events and trainings a plus

Responsibilities

Analyze and complete documentation for CT-KIND in the area of child welfare.
Collaborate with technical staff, regional and central office staff, and community partners, including the Judicial System.
Participate in LEAN events to map out business processes for streamlining and reducing inefficiencies.
Assess business readiness and participate in organizational change management activities.
Coordinate with social work staff for system development and design.
Assist with training plans for new development.
Coordinate closely with internal and external users.
Assist in testing, training plans, communications, and business readiness plans.
Analyze and document policy/practice changes and work with the policy and/or change management division at DCF.
Participate in time studies in preparation for caseload weighting changes in the new system.
Assist in documentation for vendor procurement and federal compliance/reimbursement.
Ensure new development meets business needs and criteria for Child Welfare staff.
Analyze business processes and change management and business organizational readiness initiatives to support the development and design of CT-KIND.
Work with the project team and sprint teams to fully engage business partners to ensure proper business functionality in the new system as a Product Owner/Product Manager.
Facilitate meetings, presentations, and/or design sessions.
Conduct outreach to community partners/providers, including data exchanges/interfaces.
Prepare and facilitate LEAN Events, business process mapping, and requirements gathering.
Develop project documents.
Provide guidance and training to agency staff as needed.
Coordinate with other project team members on cross-domain issues and dependencies, defining, documenting, and communicating with the entire team.
Interface with users, sponsors, and other stakeholders to determine evolving needs.
Review documentation and collaborate with the development group, Product Owners, System Teams, and stakeholders to ensure the best overall documentation is available.
Generate products such as business cases, feature/requirement documents, user stories, acceptance criteria, lean notes, meeting notes, decisions, action items, risks, presentations, and training materials.
Identify business trends and needs using real data and staff feedback.
Continuously look for ways to improve monitoring, discover issues, and deliver better value to the customer.
Communicate key insights and findings to team members.