Business Analyst-Pharmacy & Technology

BrightSpring Health Services•Louisville, KY

1d•Remote

About The Position

The Business Analyst serves as the critical bridge between long-term care (LTC) pharmacy operations and our IT partners and technology vendors. This role is responsible for identifying, analyzing, and championing process improvement opportunities across pharmacy operations — including order entry, fulfillment, claims adjudication, billing, and clinical workflows — and translating those opportunities into clear, actionable business requirements, user stories, and functional specifications for technical delivery teams. The ideal candidate is equally comfortable on the pharmacy floor and in a sprint planning session: someone who can shadow a technician to map a workflow in the morning and write acceptance criteria for a developer in the afternoon. This person doesn't just document what the business asks for — they ask why, challenge assumptions, quantify the opportunity, and ensure the delivered solution actually solves the problem.

Requirements

Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field — or equivalent practical experience
3+ years of business analysis, process improvement, or related analytical experience
Demonstrated experience eliciting and documenting business requirements, functional specifications, and/or user stories with acceptance criteria
Experience working directly with IT teams and/or software vendors through a full solution lifecycle (analyze, design, build, test, implement, support)
Strong proficiency with Microsoft Office suite, including advanced Excel (pivot tables, lookups, data analysis); proficiency with Visio or equivalent process mapping tools
Proven ability to analyze data, draw insights, and make business recommendations that influence stakeholders
Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with both technical and non-technical audiences, including senior leadership
Strong organizational skills with the ability to manage multiple concurrent initiatives and deal with ambiguity in a fast-paced environment

Nice To Haves

Experience in pharmacy operations, long-term care pharmacy, PBM, or healthcare claims/revenue cycle
Familiarity with pharmacy systems (e.g., Framework LTC, DocuTrack, PrimeCare, QS/1) and/or pharmacy claims adjudication (NCPDP standards, rejection codes, GPI/NDC constructs)
Working knowledge of SQL, Power BI, or other query/visualization tools
Knowledge of SDLC and both Agile/Scrum and Waterfall delivery methodologies; experience with Jira, Azure DevOps, or similar backlog management tools
Lean Six Sigma training or certification (Green Belt or higher)
Business analysis certification (CBAP, CCBA, PMI-PBA) or Scrum certification (CSPO, PSPO)
Understanding of healthcare regulatory frameworks relevant to LTC pharmacy (HIPAA, CMS requirements, state board of pharmacy regulations)
Experience supporting automation, AI/ML, or workflow technology initiatives in an operations environment

Responsibilities

Proactively identifies, analyzes, and prioritizes process improvement and automation opportunities across LTC pharmacy operations (order entry, dispensing, fulfillment, delivery, claims adjudication, billing/revenue cycle, and regulatory compliance workflows)
Conducts current-state / future-state process analysis, including workflow observation, stakeholder interviews, process mapping (e.g., swim-lane diagrams, value stream maps), and root cause analysis
Quantifies improvement opportunities through cost/benefit analysis, ROI modeling, and business case development to support prioritization and executive decision-making
Defines, baselines, and tracks key performance indicators (KPIs) and operational metrics to measure process health and validate benefits realized post-implementation
Analyzes operational data (production volumes, error rates, turnaround times, rework, claim rejections) to surface trends, anomalies, and opportunities
Elicits, analyzes, documents, and validates business requirements through interviews, workshops, job shadowing, surveys, and data analysis
Translates business needs into well-formed deliverables for IT partners and vendors: business requirements documents (BRDs), functional specifications, user stories with acceptance criteria, use cases, and process flow diagrams
Decomposes complex or ambiguous business problems into clearly scoped, testable requirements
Maintains and grooms requirement backlogs; partner with product owners, project managers, and development teams to prioritize work based on business value
Manages requirements traceability from initial request through design, build, test, and deployment; assess and communicate impacts of scope changes
Serves as the primary liaison between pharmacy operations stakeholders and internal IT teams and external technology vendors
Facilitates requirements workshops, design reviews, and working sessions with cross-functional audiences ranging from front-line pharmacy staff to executive leadership
Translates between business and technical languages — ensuring operations understands technical constraints and trade-offs, and IT/vendors understand operational context, urgency, and regulatory realities
Builds and maintains productive relationships with vendor partners; participate in vendor solution evaluations, gap analyses, and configuration decisions
Communicates project status, risks, decisions, and open items clearly and proactively to stakeholders at all levels
Performs ad-hoc and recurring data analysis to support decision-making, using tools such as Excel, SQL, and Power BI
Designs and maintains dashboards and reports that give operational and executive audiences visibility into process performance
Ensures data quality and consistency in analyses; document data definitions, sources, and logic