Business Analyst, Payments and Fraud

Spokeo • Pasadena, CA

3d • Remote

About The Position

Spokeo is seeking a highly analytical and business-minded Business Analyst, Payments & Fraud to help drive performance, insight, and continuous improvement across our payments and fraud function.
This role is a critical addition to a lean and growing team and reports directly to the SVP of Operations. You will support the Payments & Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives.

Requirements

• Highly analytical, meticulous, and proactive, with strong attention to detail
• Excellent organizational and communication skills (written and verbal)
• Ability to work in a fast-moving, lean operational environment
• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
• 2+ years of experience in business analytics, preferably within payments and fraud
• Strong SQL expertise and experience working with large, complex datasets
• Proven ability to deliver business insights and performance-driven recommendations
• Experience building dashboards and reporting in Tableau

Nice To Haves

• Familiarity with card-not-present (CNP) subscription-based payments preferred
• Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred

Responsibilities

• Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
• Write and optimize SQL queries to uncover trends, anomalies and revenue opportunities
• Translate complex data into clear, actionable recommendations for business leaders
• Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health
• Provide analytical support to improve fraud detection and decision workflows
• Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
• Conduct fraud trend analysis and recommend mitigation strategies
• Analyze payment decline drivers and develop decline salvage and optimization opportunities
• Support initiatives related to account updater, retry strategies and processor performance
• Identify opportunities to reduce operational costs and losses while improving authorization rates
• Communicate performance insights, root cause analysis, and mitigation strategies across teams
• Serve as the analytics and reporting extension of the Payments & Fraud team, delivering timely insights that inform decision-making, performance optimization, and strategic initiatives

Benefits

• Spokeo offers a bonus program, equity plans, and 401K.
• Once a year, we do a discretionary, merit-based salary increase.
• Additional benefits include 100% medical/dental/vision coverage and unlimited employee PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees