Senior Product Manager

Capgemini • Atlanta, GA

1d • $73,150 - $174,000

About The Position

A Business Analyst with strong airline reservation domain expertise, deep understanding of Sabre systems, experience managing Agile backlogs, and the ability to convert complex business requirements into deliverable solutions while coordinating effectively across business and technology teams. The Business Analyst - One Air & Air Systems serves as the bridge between business stakeholders and technology teams, supporting the One Air middleware platform, which connects airline reservation systems with airline services for shopping, booking, ticketing, fulfillment, and PNR management. The role combines business analysis, backlog management, stakeholder engagement, and Product Owner support within an Agile environment.

Requirements

• 5+ years of Business Analyst experience.
• Product Owner or backlog management experience.
• Agile/Scrum experience.
• Requirements gathering and process modeling expertise.
• Strong knowledge of: Sabre Air Reservation System, Sabre GDS, Airline Fulfillment Processes, Airline Servicing Workflows, PNR Management, Ticketing & Exchanges, Refund Processes.
• Familiarity with: NDC (New Distribution Capability), Airline Retailing, Offer & Order Management.
• APIs & System Integrations
• XML / JSON
• Jira
• Confluence

Nice To Haves

• Xray for Jira
• Python (preferred for analysis and automation)
• Experience in: Airline, Travel, Hospitality, Reservation Systems
• Certifications: CSPO / PSPO, CBAP / PMI-PBA, Sabre Certifications

Responsibilities

• Gather, analyze, document, and validate business requirements.
• Translate high-level requirements into: User Stories, Acceptance Criteria, Functional Requirements.
• Ensure stories meet the team's Definition of Ready.
• Facilitate workshops, discovery sessions, and stakeholder discussions.
• Analyze and improve airline processes including: Booking, Ticketing, Exchanges, Refunds, Schedule Changes, Queue Management, PNR Management.
• Assess impacts of airline system enhancements and process changes.
• Manage and groom the One Air product backlog under guidance from the Senior Product Manager.
• Recommend prioritization of: Enhancements, Defects, Technical Debt, New Features.
• Participate in sprint planning, estimation, reviews, and retrospectives.
• Act as liaison between: Business Stakeholders, Air Operations, Reservations Teams, Revenue Management, Contact Centers, Technology Teams.
• Educate delivery teams on airline business processes and operational requirements.
• Collaborate with Product Managers, UX teams, and SMEs.
• Develop business-focused test scenarios.
• Coordinate User Acceptance Testing (UAT).
• Support defect triage and solution validation.
• Validate production readiness and support release adoption.
• Create and maintain: Process Documentation, Workflow Diagrams, Training Materials, Business Impact Reports.
• Track operational performance and adoption metrics after releases.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed