Business Analyst / Junior Product Owner - Zelle

Form3 • New York City, NY

2d

About The Position

This is an exciting opportunity for a Business Analyst or Junior Product Owner to join the US Product team within Form3. This role will act as a product expert for both internal teams and external stakeholders, supporting the Zelle gateway build by collaborating closely with Engineering teams to shape and prioritise the backlog for Form3's Zelle features. With previous experience working on Zelle, you will be supporting a Senior Business Analyst to make informed decisions, making a meaningful impact on the build and delivery of Form3's Zelle gateway across the US.

Requirements

• 2 years' experience in a Business Analyst or Junior Product Owner role.
• Previous experience working on Zelle products, with demonstrated understanding of how Zelle differs to other US payment schemes.
• Proven ability in writing user stories, defining acceptance criteria, and creating functional features and non-functional specifications.
• Technical experience working with API and cloud-based product offerings.
• Hands-on experience with data analysis and presenting insights to a wide range of internal and external stakeholders.
• Sound understanding of the full product development lifecycle.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams, particularly within Engineering.
• Ability to operate effectively in a fast-paced, high-growth environment.

Nice To Haves

• Working knowledge of other US payment schemes (e.g. FedNow; RTP; ACH).
• Experience within an external-facing role, in which partnering with customers / clients has been a core responsibility.

Responsibilities

• Collaborate effectively across the Zelle product line, working closely with Senior Business Analysts and Product Managers to support the end-to-end delivery of Zelle payments products.
• Partner with cross-functional Engineering teams across the US to initiate and support the build of Form3's Zelle gateway, translating product vision into actionable requirements.
• Become a Subject Matter Expert on Form3's Zelle products, offering guidance and clarity to both internal teams and external stakeholders.
• Analyse the impact of product changes and enhancements quickly and effectively, shaping and documenting requirements to support continuous improvement.
• Take full ownership of certain tasks within the team, such as writing user stories, defining acceptance criteria, creating functional features and non-functional specifications, and analysing data.
• Develop a high-level understanding of the overall US product line and underlying platform architecture to further inform decision-making and prioritisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed